Veronique Vega
Phoenix
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Cashier
Ross Dress for Less
Phoenix
11.2024 - 02.2025
- Handled customer transactions efficiently and accurately at retail cash register.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash drawer, ensuring proper cash handling procedures were followed.
- Maintained cleanliness and organization of checkout area for smooth operations.
- Processed returns and exchanges according to store policies and guidelines.
- Collaborated with team members to restock merchandise on sales floor regularly.
- Engaged with customers to promote loyalty programs and store promotions effectively.
- Followed safety protocols to ensure a secure shopping environment for all patrons.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Kroger
Phoenix
03.2019 - 07.2024
- Handled customer transactions efficiently and accurately at retail cash register.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash drawer, ensuring proper cash handling procedures were followed.
- Maintained cleanliness and organization of checkout area for smooth operations.
- Engaged with customers to promote loyalty programs and store promotions effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Online orders
Walmart
Glendale
08.2023 - 09.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Fitting Room Attendant
Marshalls
La Quinta
09.2018 - 03.2019
- Assisted customers in fitting rooms with clothing selections and sizing.
- Maintained cleanliness and organization of fitting room area throughout shifts.
- Monitored inventory levels and reported discrepancies to management promptly.
- Provided excellent customer service by addressing inquiries and concerns efficiently.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Kept fitting rooms cleaned, organized, and well-maintained.
- Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
- Processed returns by repackaging, tagging and restocking items.
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
- Greeted customers and provided excellent customer service.
- Greeted each and every customer warmly upon entrance to fitting room area.
- Delivered high level of assistance and support to customers by locating correct sized garments.
- Assisted customers with finding clothing items that fit their size, style preference, and budget.
Education
Coachella Valley Adult School
Coachella, CASkills
- Cash handling
- POS operation
- Transaction processing
- Inventory management
- Customer engagement
- Retail operations
- Team collaboration
- Active listening
- Problem solving
- Adaptability to change
- Attention to detail
- Data entry
- Product recommendations
- Upselling techniques
- Cash drawer balancing
- Identification checks
- Patience and empathy
- Professionalism and courtesy
- Customer service
- Multitasking and organization
- Basic math
- Order taking
- Customer relations
Timeline
Cashier
Ross Dress for Less
11.2024 - 02.2025
Online orders
Walmart
08.2023 - 09.2023
Cashier
Kroger
03.2019 - 07.2024
Fitting Room Attendant
Marshalls
09.2018 - 03.2019
Coachella Valley Adult School