Vianka Mariscal-Gonzalez
Ajo
Summary
Customer-focused Branch Relationship Banker dedicated to providing personalized financial solutions and creating positive banking experiences. Experienced in managing client relationships, resolving account issues, and identifying opportunities to improve customers’ financial well-being. Recognized for strong communication skills, attention to detail, and commitment to service excellence.
Overview
16
16
years of professional experience
Work History
Branch Relationship Banker
Zions Bancorporation
Ajo, AZ
07.2025 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Advised clients on financial products, optimizing their banking experience and needs.
- Processed loan applications, ensuring compliance with regulatory requirements and internal policies.
- Assisted in identifying opportunities for cross-selling additional banking services to clients.
- Mentored junior staff on customer service best practices and operational procedures.
- Analyzed customer feedback to implement improvements in service offerings and processes.
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
- Contributed to successful branch operations by maintaining a well-organized and efficient working environment.
- Managed sensitive customer documents securely, safeguarding client privacy and minimizing risk exposure for the bank.
- Adhered strictly to regulatory guidelines when processing transactions or advising customers on financial matters, mitigating potential risks for both parties involved.
- Processed loan applications accurately and promptly, contributing to increased client satisfaction levels.
- Explained and demonstrated self-service mobile options to customers.
- Assisted customers in opening accounts, ensuring a smooth onboarding experience and high satisfaction levels.
- Participated in community events to represent the bank, fostering strong local ties and generating business leads.
Interpreter
Ajo Justice Court- Pima County
01.2016 - 01.2025
- Deliver real-time, accurate oral translations and interpretations for clients. Track cases and manage electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
High School Secretary
Ajo Unified School District #15
01.2015 - 01.2016
- Handled confidential information regarding students carefully and with discretion. Communicated with parents, teachers and members of public with patient demeanor.
Bank Teller
National Bank of Arizona
01.2010 - 01.2015
- Reconciled cash and checks against computer records at end of shift. Served large number of customers during high volume shifts and remained composed and professional in stressful situations. Welcomed customers and offered pleasant service during entire transaction.
Education
High School Diploma -
Ajo High School
01.1997
Court Interpreter Training Institute
University of Arizona
01.2016
Skills
Customer relationship management
Financial needs assessment
Account opening and maintenance
Cross-selling and upselling bank products
Loan and credit product knowledge
Cash handling and transaction processing
Regulatory compliance (KYC, AML, privacy policies)
Languages
Spanish
Native or Bilingual
Timeline
Branch Relationship Banker
Zions Bancorporation
07.2025 - Current
Interpreter
Ajo Justice Court- Pima County
01.2016 - 01.2025
High School Secretary
Ajo Unified School District #15
01.2015 - 01.2016
Bank Teller
National Bank of Arizona
01.2010 - 01.2015
Court Interpreter Training Institute
University of Arizona
High School Diploma -
Ajo High School