Vicki Bishop
Flagstaff
Summary
Resourceful General Manager of Food Service known for high productivity and efficient completion of tasks. Specialize in operational management, team leadership, and budget control. Excel in communication, problem-solving, and adaptability to ensure seamless operations and customer satisfaction. Committed to maintaining quality standards while streamlining processes for optimal service delivery.
Overview
1
1
Certification
Work History
General Manager of Food Service
Dennys Restaurant
Flagstaff
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Developed relationships with key customers to maximize revenue potential.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Trained and supervised staff members in all aspects of restaurant operations.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Analyzed sales data to identify opportunities for growth.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Performed administrative tasks including payroll processing, budgeting activities.
Team Leader
Walmart
Flagstaff
Education
Loara
Anaheim , CASkills
- Inventory management
- Financial reporting
- Customer service
- Operational policies
- Team building
- Staff training
- Performance evaluation
- Promotional strategies
- Effective communication
- Conflict resolution
- Problem identification
- Quality control
- Time management
- Sales growth
- Operations management
- Scheduling and rostering
- Creativity and innovation
- Marketing and promotions
- Cost control
- Purchasing
- Cross-training staff
- Department growth
- Portion control
- Hiring standards
- Food safety management
- Hiring procedures
- Fine-dining expertise
- Food preparation
- Service records
- Performance evaluations
- Regulatory compliance
Certification
- Always food safe certificate
Timeline
General Manager of Food Service
Dennys Restaurant
Team Leader
Walmart
Loara