Victor Aguilar
Glendale
Summary
Results-driven Lead Dispatcher with expertise in data analysis, operational reporting, and Microsoft Excel. Proven ability to enhance scheduling efficiency and maximize productivity.
Overview
6
6
years of professional experience
Work History
Lead Dispatcher
Parker and Sons
Phoenix
01.2021 - Current
- Led teams, trained new dispatchers, and delivered exceptional customer service to enhance operational effectiveness.
- Coordinate daily schedules for HVAC, plumbing, and electrical technicians based on skill set, location, and service priority.
- Monitor multiple software platforms and computer screens simultaneously while coordinating hundreds of service appointments.
- Train and mentor newly hired dispatchers on scheduling procedures, company systems, communication standards, and best practices.
- Serve as the primary point of communication between technicians, customer service representatives, and management throughout the workday.
- Resolve scheduling conflicts, emergency service requests, and operational challenges while maintaining high customer satisfaction.
- Support daily operational goals by ensuring efficient technician utilization and workload distribution.
- Analyzed dispatch data, technician performance, and operational metrics to enhance scheduling efficiency and optimize productivity.
- Managed operational reporting and tracked key performance indicators to assess performance.
- Executed data extraction processes and calculated performance metrics to support data-driven decision-making.
- Utilize Microsoft Excel to organize, track, and report dispatch performance data for leadership.
- Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, Formulas, Filtering, Data Management)
- Conducted comprehensive data analysis and generated detailed reports for decision-making.
- Support daily operational goals by ensuring efficient technician utilization and workload distribution.
Education
High School Diploma -
East Point
Phoenix, AZ01-2017
Skills
- Scheduling optimization
- Data analysis
- Operational reporting
- Performance metrics
- Microsoft Excel
- Multi-system operations
- Customer relationship management
- Spanish language
Timeline
Lead Dispatcher
Parker and Sons
01.2021 - Current
High School Diploma -
East Point