Summary
Overview
Work History
Education
Skills
Languages
Leadership
Timeline
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Victor Garibaldi

Maricopa

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Credit Assistance Mortgage

Bank of America
11.2023 - Current
  • Provided exceptional customer service, addressing borrower concerns and questions regarding loan repayments.
  • Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
  • Prevented potential escalations by promptly addressing borrower complaints regarding loan modification programs or collection practices.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Credit Assistance Overdraft

Bank of America
12.2022 - 11.2023
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.

Digital Services Specialist

Bank of America
03.2021 - 12.2022
  • Enhanced user experience by troubleshooting and resolving online banking issues promptly.
  • Collaborated with Tech department to address technical concerns, ensuring seamless online banking operations.
  • Implemented feedback from clients to improve overall user experience within the web-based platform.
  • Familiar with various bank products such as; Online Banking, Bill pay, Credit Cards, Deposit accounts, mortgage, etc.
  • Received OJT Coach certification

Mortgage Customer Service Representative

Wells Fargo
09.2019 - 03.2021
  • Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
  • Collaborated with underwriters to expedite loan approval, ensuring timely closings for clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Auto Technician

Larry H Miller Toyota
07.2019 - 03.2020
  • Service Vehicles
  • Provide top tier customer satisfaction

Teller/Loan officer

Cashback Loans
11.2017 - 06.2019
  • Process and fund customer applications (Payday/Personal/Title)
  • Conduct collection calls (Familiar with FDCPA guidelines)
  • In bound & out bound sales

Sales Representative

Nissan of Duarte
04.2016 - 10.2017
  • Cultivate relationships with new customers to achieve sales objectives
  • Qualify and follow up on Internet leads

Education

Associates degree - Human Resources

Mt. San Antonio College
Walnut, CA
06.2014

High School Diploma -

Pomona High School
Pomona, CA
06.2010

Skills

  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Flexible and adaptable
  • Bilingual - Spanish and English
  • Excellent communication
  • Computer skills

Languages

Spanish
Native or Bilingual

Leadership

  • Business and Finance Club - Mt. San Antonio
  • Teen Value Council Program in The city of Pomona

Timeline

Credit Assistance Mortgage

Bank of America
11.2023 - Current

Credit Assistance Overdraft

Bank of America
12.2022 - 11.2023

Digital Services Specialist

Bank of America
03.2021 - 12.2022

Mortgage Customer Service Representative

Wells Fargo
09.2019 - 03.2021

Auto Technician

Larry H Miller Toyota
07.2019 - 03.2020

Teller/Loan officer

Cashback Loans
11.2017 - 06.2019

Sales Representative

Nissan of Duarte
04.2016 - 10.2017

Associates degree - Human Resources

Mt. San Antonio College

High School Diploma -

Pomona High School

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Victor Garibaldi