Victor Lopez

Overseeing 12 operations in Arizona with properties using Valet, greeters, shuttle drivers, lot attendants, parking enforcement.

Responsible for the training and hiring of management and entry level positions

• Reviewed staffing needs to ensure adequate coverage at all times in stores.
• Coached, developed and motivated team to achieve revenue goals.
• Provided guidance on the implementation of new policies and procedures in stores.
• Aligned procedures and protocols with changing business demands.
• Cultivated positive rapport with associates and team leadership.
• Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
• Implemented training initiatives to coach staff on best practices and protocols for enhanced service and profitability.
• Coordinated Daily Field Reports (DFRs) and distributed to clients.
• Supported sales team members to drive growth and development.
• Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
• Scheduled regular meetings with management teams to discuss objectives, performance metrics and customer feedback.
• Connect with clients and ensure all standards are met and satisfied with company alignment

• Started with the company as a sought-after Location Manager for the Clayton Hotel & Member Club
• Managed the hotel valet team, improving staff performance through training, attention to detail, and empathetic problem-solving methods
• Resolved staff and guest conflicts in a professional and courteous manner
• Due to my quick turnaround of the existing struggling team into one that needed little assistance, I quickly was promoted to my current position
• With 10 location managers reporting directly to myself, I ensure audits are excelled and train on the ground as needed
• Hiring decisions, Business Inventory, Month End Reporting, Payroll, Hotel and Lot Overseeing, P&Ls, Budgeting, and Business Development are my immediate tasks - amongst training other Directors for their roles & Area Managers
• Recommended local area establishments or services to suit guest interests and plans.
• Built and maintained productive relationships with employees.
• Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
• Researched new products or services that could be introduced to enhance the guest experience.
• Organized and managed staff schedules, ensuring adequate coverage for all shifts.

• My initial integration into the valet world, I began this career path working and leading the Valet team at The Hotel Clio
• Here is where I got firsthand experience into learning both the hotel environment and valet that go hand in hand

• Company Overview: Company is no longer in business, having sold to Audi entirely
• Worked my way through this start-up company as a concierge, learning how to speak with customers, to quickly becoming a leader on the team, into management, and into taking over another region's team from AZ to CO as Area Operations
• Company is no longer in business, having sold to Audi entirely