Victor Torres
Chino Valley
Summary
Dynamic Store Manager with extensive experience at Pep Boys Automotive, excelling in customer service and inventory management. Proven track record of enhancing team performance and boosting customer satisfaction through effective training and strategic operations. Skilled in optimizing store displays and achieving sales goals while fostering a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Pep Boys Automotive
03.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members to enhance performance and service quality.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Monitored sales performance, identifying areas for improvement and executing action plans.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Service Manager
Pep Boys Automotive
10.2022 - 03.2024
- Assisted in managing daily service operations, ensuring efficiency and quality of customer service.
- Coordinated scheduling of technicians to optimize workflow and minimize customer wait times.
- Supported inventory management by tracking parts availability and ordering supplies as needed.
- Implemented process improvements that enhanced service delivery and customer satisfaction levels.
Service Advisor
Pep Boys Automotive
09.2018 - 10.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Assisted in diagnosing vehicle concerns through effective communication with customers regarding symptoms.
- Mentored junior advisors in best practices for customer interaction and technical knowledge sharing.
- Maintained high customer satisfaction standards to meet or exceed targets.
General Service Technician
Pep Boys Automotive
11.2017 - 09.2018
- Collaborated with team members to ensure adherence to safety protocols and operational standards.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
Education
Vocational - Automotive Technician
Yavapai College
Prescott, AZ05-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Inventory control
- POS systems
- Goals and performance
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Sales expertise
- Employee scheduling
Certification
- ASE A4 Steering & Suspension - Active
- ASE A5 Brakes - Active
- ASE C1 Service Consultant - Active
- ASE 609 Card
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Pep Boys Automotive
03.2024 - Current
Assistant Service Manager
Pep Boys Automotive
10.2022 - 03.2024
Service Advisor
Pep Boys Automotive
09.2018 - 10.2024
General Service Technician
Pep Boys Automotive
11.2017 - 09.2018
Vocational - Automotive Technician
Yavapai College