Victoria Amparano
Tucson
Summary
Professional with solid background in patient counseling and strong commitment to delivering exceptional results. Skilled in patient communication, emotional support, and developing personalized care plans. Known for collaborative teamwork and adaptability to changing needs. Reliable, empathetic, and focused on achieving positive patient outcomes.
Overview
11
11
years of professional experience
Work History
Cararact Patient Counselor
Hodges eye care and surgical center
08.2023 - Current
- Verify insurance
- Verify prior authorizations
- Meet with patient's and explain cataract surgery in detail, have patient sign all consent forms needed for surgery
- Schedule all cataract surgeries with our ASC
- Measurements for surgery, answer phone calls, input insurance information in system.
Technician
Southern Arizona Ophthalmology
10.2021 - 08.2023
- Lead technician
- Basic testing procedures to assess patient current functionality
- Answer and triage phone calls
- Schedule appointments
- Administer medications for dilation and pressure checks
- Work quickly and efficiently to perform work up and make sure patient flow is smooth.
- Engage positively with patients to help them feel comfortable with testing and procedures.
- Maintain ophthalmic instruments
- EMR-ModMed
Ophthalmic Technician/Scribe
Retina s
08.2018 - 10.2021
- Completing patient exams prior to visit with MD (includes vision acuity, IOP check, pupil check, dilation, explanation of orders, etc.)
- Assisting physician with in-office procedures
- Scribing
- Prepping EMR charts
- PreOps
- Administering patient tests
- Optical Coherence Tomography (OCT)
- A-Scans/B-Scans
- Refilling patient medications via fax, phone, written script or electronically
- Cleaning and stocking all exam rooms
- Scribe
Ophthalmic Technician/Scribe
Cornea Associates
07.2014 - 08.2018
- Completing patient exams prior to visit with MD/OD (includes vision acuity, IOP check, refractions, pupil check, confrontational field check, dilation, explanation of orders, etc.)
- Assisting physician with in-office procedures
- Scribing
- Prepping EMR charts
- PreOps
- Administering patient tests:
- Visual Field Test
- Optical Coherence Tomography (OCT)
- Fundus Photos
- Refractions
- OCB scans for cataract surgery
- A-Scans
- Topography
- Auto Refraction
- Contact Lens Classes
- Refilling patient medications via fax, phone, written script or electronically
- Cleaning and stocking of exam rooms.
- Scribe
Education
GED -
Tucson, AZ04.1999
Skills
- Ophthalmology Experience (10 years)
- Medical Scheduling (10 years)
- Triage (10 years)
- EMR Systems (10 years)
- Insurance Verification (5 years)
- Medical Terminology (10 years)
- Medical Office Experience (10 years)
- Medical Records (10 years)
- Patient care (10 years)
- Optical experience (10 years)
- HIPAA (10 years)
- Anatomy knowledge
- Intake (10 years)
- Computer Operation
- Medical Billing
- ICD-10
Timeline
Cararact Patient Counselor
Hodges eye care and surgical center
08.2023 - Current
Technician
Southern Arizona Ophthalmology
10.2021 - 08.2023
Ophthalmic Technician/Scribe
Retina s
08.2018 - 10.2021
Ophthalmic Technician/Scribe
Cornea Associates
07.2014 - 08.2018
GED -
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