Professional Summary
Overview
Work History
Education
Skills
Timeline

Victoria Arredondo

Citibank
Tucson
16
years of professional experience

Detail-oriented customer service representative with a strong track record in conflict resolution and data management. Skilled in managing escalated complaints and enhancing customer loyalty through empathy.

Work History

Customer Service Representative

15 Years 10 Months
Citibank | 07.2010 - 05.2026
  • Guided customers in establishing payment plans, improving their financial management and satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved escalated customer complaints using conflict resolution strategies, fostering stronger client relationships.
  • Managed complex account issues, ensuring timely resolutions in compliance with company policies.
  • Handled high-stress situations with professionalism, effectively resolving disputes and maintaining customer trust.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma

Cholla High School | Tucson | 05-2004

Skills

Customer service
Engaged listening
Data management
Critical thinking
Logical evaluation

Timeline

Customer Service Representative

Citibank
07.2010 - 05.2026Read More

Cholla High School

High School Diploma
Read More
Victoria Arredondo