Detail-oriented customer service representative with a strong track record in conflict resolution and data management. Skilled in managing escalated complaints and enhancing customer loyalty through empathy.
Work History
Customer Service Representative
15 Years 10 Months
Citibank | 07.2010 - 05.2026
Guided customers in establishing payment plans, improving their financial management and satisfaction.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.