Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

VICTORIA CAZARES

San Manuel

Summary

Seeking to build a long-term career. Detail-oriented and compassionate Medical Assistant with 7 years of experience in clinical and administrative support within fast-paced healthcare settings. Skilled in patient care, EHR documentation, vital signs monitoring, and assisting with medical procedures. Strong communication and organizational abilities, committed to delivering high-quality patient service and supporting efficient clinic operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Paraprofessional

Oracle Mountain Vista
01.2025 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Medical Assistant

MHC
10.2024 - 01.2025
  • Supports and assists the clinician with patient care, examinations, and procedures.
  • Completes daily operational tasks within the patient care area.
  • Obtains and documents proper patient consent prior to treatments and procedures.
  • Identifies patient needs by establishing rapport with patients and their support systems while being aware of cultural, religious, and age-specific needs.
  • Obtains routine patient vital signs and records patient information pertaining to chief complaint, medical history, and preventive requirements in the patients’ charts.
  • Performs required tests ordered by the clinician such as EKGs, spirometry, breathing treatments, and injections.
  • Provides instructions to patients as directed by the clinician.
  • Maintains documentation of patient care services by completing patient and department records in accordance with established policies and procedures.
  • Documents verbal and written procedures, medications, delivery of care, and pertinent information rendered to patients.
  • Documents immunization data in patients’ charts and in the Arizona State Immunization Information System (ASIIS).
  • Answers and returns telephone calls and takes messages for clinicians.
  • Cleans, prepares, and restocks exam rooms.
  • Processes electronic prescription refill requests.
  • Notifies patients of test results as instructed by the clinician.
  • Ensures quality of care by maintaining clinical standards and compliance with regulatory requirements.
  • Protects patients and employees by complying with infection control policies and protocols and following medication administration and storage procedures.
  • Performs sterilization of instruments and surgical packs.
  • Ensures safe and proper operation of medical equipment by completing preventive maintenance, following manufacturer’s instructions, reporting malfunctions, requesting repairs, maintaining inventory, and evaluating new equipment and techniques.
  • Maintains required medical supplies inventory, ensuring appropriate stock is available, avoiding overstock of supplies, and carefully observing expiration dates and budgetary considerations.
  • Performs waiver laboratory testing.
  • Tracks laboratory and diagnostic tests, follows up with patients for tests not completed, and provides follow-up communication to the clinician when patients refuse ordered tests.
  • Reports communicable diseases to agencies as required.
  • Ensure appropriate documentation of required MHC reports.
  • Participates in in-service and education programs as required.
  • Completes all prior authorizations for medications and medical equipment.

Lead Medical Assistant

Horizon Health and Wellness
03.2023 - 01.2024
  • Organized patient charts before each day's clinic sessions began.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
  • Assisted in transporting clients to appointments outside the facility when necessary.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Administered medications as prescribed by physician or psychiatrist.
  • Assisted in the development of individualized treatment plans for patients.

Account Manager

Client Focus
01.2022 - 03.2023
  • Account Manager - (Client Focus)
  • Energetic professional interested in helping State farm grow through value-based conversations and remarkable customer experience, Established customer relationships and follow up with customers, as needed
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
  • Handle inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
  • Meet regularly with other team members to discuss progress and find new ways to improve business.

Medical Assistant

Sun Life Family Health Center
06.2018 - 11.2021
  • Duties Included
  • Interact with patients and employees in a respectful manner consistent with the mission and values of Sun Life
  • Identify patient service requirements by establishing rapport with the patient and others while being aware of age specific needs protocols
  • Exhibit knowledge of growth, development, and age appropriate communication
  • Ability to assess, provide and interpret age specific data
  • Ability to involve family or significant other in decision-making related to plan of care
  • Promote teamwork within the facility to improve patient access and patient outcomes to increase the efficiency of the team and the site as a whole
  • Assists with orientation and training of new hires acting as preceptor
  • Review and follow up on patient self management goals
  • Perform patient education activities as directed by provider
  • Review preventative care needs of the patient and alert the provider
  • Examples are male or female preventative exams, immunizations and other recommended age related screenings
  • Ensures pre-visit information is reviewed and completed
  • Provide patient preparation and assist the provider as requested
  • Instruct patients as directed by provider
  • Implement provider orders promptly and with accuracy
  • Maintain documentation of patient care services by completing patient and department records in accordance with established policies and procedures
  • Document procedures, medication, delivery of care, and pertinent information regarding care rendered to the patient
  • Routine and timely documentation of all core process work activities including, but not limited to, evidence-based chart reviews, patient calls & correspondence
  • Administers injections to include immunizations and fills out appropriate paperwork for recording purposes
  • Educate patient on medications and directions for use; or changes made at time of patient appointment
  • Call in prescription refills as directed by the provider
  • Support patients and providers in the medication refill process
  • Notify patients when prescription orders are ready, faxed or submitted to pharmacy
  • Complete prior authorizations for medications
  • Answer telephone calls and take messages for the provider and/or return telephone calls to patients, documenting all patient interaction in the patient medical record
  • Contact patients to report lab test results, change in medication
  • Contact patient by phone or letter of any no show/missed appointments
  • Facilitates any patient reports and deliver’s them to the provider
  • Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers
  • Process referrals if required (those not processed by referral department) and set up and arrange for patient to receive home health visits
  • If required or necessary make appointment for the patient for diagnostic procedures and/or with a specialist
  • Act as a liaison with the providers, other doctor’s offices and the hospital
  • Protect patients and employees by complying with infection control policies and protocols, following medication administration, storage procedures and controlled substance regulations
  • Maintain Universal precautions and follow all applicable SLFHC procedures regarding infection control and reducing healthcare acquired infections (HAIs)
  • This includes but is not limited to, good hand-washing and gloving practices
  • Cleans and prepares rooms between procedures, and restock supplies
  • Completes patient care requirements by performing tests and completing other tasks as assigned, i.e
  • Set up rooms, place patient in room, takes patient’s vital signs, height, weight, pulse ox, oxygen levels, etc
  • And records them in the chart, prepares patient for examination by the provider, assists with performing EKG’s on patient, and assists the provider with patient’s care
  • Performs sterilization of instruments and surgical packs in a timely manner, washes and dries instruments used, and prepares for sterilization as required
  • Performs specimen collection and Performs laboratory CLIA Waived testing for which they have received training
  • Assures quality of care by maintaining clinic standards of care while adhering to requirements of other governing agencies
  • Ensures operation of medical equipment by completing preventive maintenance requirements; following manufacturer’s instructions; reporting malfunctions, requesting repairs, maintaining equipment inventories, and evaluating new equipment and techniques
  • Maintains nursing supplies inventory by anticipating needed supplies
  • Keeps rooms stocked with adequate medical supplies, ensuring that all medical supplies items are within the expiree date
  • Reports communicable disease to County Health Department as needed
  • Adheres to expectations of required/mandatory in-services and certifications

Medical Assistant

Urological Associates of Southern Arizona
08.2018 - 01.2019
  • Duties Included; Triage calls take care of clinical tasking handle patient portal e-mails
  • Room patients take vitals such as height weight and blood pressure
  • Go over patient medications, review bloodwork and imaging prior to appointment
  • Bladder sonogram patients, get urine sample, set up uroflow for patients
  • Change catheters, fill and pull voiding trials, Bladder instillations such as BCG treatments.Taking care of 3 different schedules for one doctor by myself
  • One being Advanced Prostate Cancer Clinic and ensuring those patients are only metastatic not only for a Northwest office but also a Tanque Verde office
  • Second schedule being for procedure days which consisted of prepping patients for cystoscopies, stent removal, prostate biopsy, urethral dilations, vasectomies and botox injections
  • Also on procedure days giving injections for certain procedures, printing consent forms and obtaining a urine sample
  • Third schedule being for clinic days
  • Duties also included managing a P-Drive where faxes, referrals, and prior auths would come through.

Medical Assistant

Externship
04.2018 - 06.2018

Education

Medical Assistant Certificate -

Pima Medical Institute
Tucson, AZ
05.2018

High School Diploma -

San Manuel High School
San Manuel, AZ
05.2015

CNA Certification -

JTED (Technical Education)
Tucson, AZ
07.2014

Skills

  • Telephone technique
  • Anatomy & Physiology
  • Medical Records
  • Accounting Procedures
  • ICD-10 CPT coding
  • Billing & Coding
  • EKG'S
  • CMS-1500 forms
  • Pharmacology
  • HIPAA & OSHA Knowledge
  • Injections
  • Blood Glucose
  • Nebulizer Treatment
  • Sterile Processing Techniques
  • Vitals
  • First Aid & CPR
  • Patient Scheduling
  • Drug Dose Calculations
  • Hematocrits
  • Data Entry
  • Behavior management

Certification

  • CPR/ First Aid Certified
  • Level 1 fingerprint clearance

Languages

Spanish
Professional Working

Timeline

Paraprofessional

Oracle Mountain Vista
01.2025 - Current

Medical Assistant

MHC
10.2024 - 01.2025

Lead Medical Assistant

Horizon Health and Wellness
03.2023 - 01.2024

Account Manager

Client Focus
01.2022 - 03.2023

Medical Assistant

Urological Associates of Southern Arizona
08.2018 - 01.2019

Medical Assistant

Sun Life Family Health Center
06.2018 - 11.2021

Medical Assistant

Externship
04.2018 - 06.2018

High School Diploma -

San Manuel High School

CNA Certification -

JTED (Technical Education)

Medical Assistant Certificate -

Pima Medical Institute

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VICTORIA CAZARES