Victoria Churchillo

• Increased kitchen sales through exceptional design and customer service skills.
• This was achieved by collaborating closely with clients to understand their unique needs and preferences and leveraging my expertise in 20/20 to create custom kitchen designs that exceeded their expectations
• Received award for Top 20 Designers for American Woodmark for the 2022 fiscal year

• Successfully managed a team of 8+ associates, conducting workload assessments, and devising new operational processes, leading to a 40% increase in customer ratings.
• Improved order fulfillment times by 25% by implementing inventory tracking processes, ensuring timely pulling, and staging of orders, resulting in an increase.

• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers manage large purchases by collecting items from shelves and storage locations.

• Assisted with clerical needs including answering telephone calls, performing database management, and drafting correspondence.
• Reported financial data and updated financial records in ledgers and journals.

• Worked in a fast-paced environment and under pressure.
• Displayed strong process and system knowledge to independently resolve difficult requests and escalations.

• Trained new team members in cash register operation, stock procedures and customer service.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation
• Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health

Donna Cannon: 631-422-0333