Victoria Crowder-Morehead
Yuma
Summary
Executed comprehensive HR functions, including legal compliance, recruiting, onboarding, payroll processing, and inventory management, ensuring seamless operational efficiency and adherence to company policies.
Overview
8
8
years of professional experience
Work History
Area Manager / General Manager
Avantic Lodging Enterprises
08.2023 - 11.2025
- Fostered strong connections with clients to support ongoing business growth and improve service quality.
- Conducted thorough weekly inventory assessments to enhance loss prevention strategies across all locations.
- Managed weekly payroll processes to support timely employee compensation and maintain operational efficiency.
- Oversaw daily operations to consistently surpass guest expectations in food quality, service, cleanliness, and overall dining experience.
- Managed operational processes to uphold Wyndham corporate standards while fostering leadership values and driving profitability.
- Managed housekeeping and maintenance schedules to optimize staffing levels and maintain high service standards.
- Evaluated guest feedback, including survey scores and online reviews, to implement corrective actions that uphold brand and company standards.
- Facilitated comprehensive training and development programs to enhance team performance and cohesion in all hotel departments.
- Processed and reconciled daily cash deposits while ensuring compliance with credit card policies.
- Enhanced team collaboration to support operational efficiency through regular meetings, comprehensive feedback, and targeted training initiatives.
Human Resources Manager SW Region
Deployed Services
03.2021 - 12.2023
- Partnered with executive leadership to synchronize HR initiatives with overarching business objectives.
- Facilitated annual benefits renewal and open enrollment activities in accordance with corporate directives.
- Established and enforced new HR policies, programs, and practices to enhance operational efficiency.
- Championed human capital initiatives for over 4000 employees across southwest region, enhancing operational efficiency and workflow processes.
- Directed comprehensive recruitment processes across all divisions, encompassing job postings, application reviews, interviews, onboarding, I-9 processing, HRIS entry, and new hire orientation facilitation.
- Implemented ABC navigation method to enhance leadership rapport and foster trust among personnel.
Shift Leader
Spill the Beans Coffee & Bagels
07.2018 - 02.2021
- Enhanced customer satisfaction by maintaining a 99.3% service score through diligent attention to guest requirements and product excellence.
- Provided exceptional barista service to enhance customer satisfaction, utilizing extensive experience in cash handling and inventory management.
- Facilitated seamless order processing for beverages and food items to enhance customer service experience.
- Maintained a professional and orderly dining environment to promote health and safety compliance.
- Oversaw daily store operations to enhance efficiency through effective scheduling, budgeting insights, product pairing, and financial awareness (P&L).
Office & Installation Manager
Window World of Yuma
05.2018 - 02.2021
- Optimized team assignments to enhance project outcomes through skill and experience alignment.
- Facilitated accurate order processing by submitting all material requests with correct window and door dimensions.
- Managed daily logging of customer payments and banking deposits to maintain financial integrity and reporting accuracy.
- Managed accurate data entry and accounts payable functions to ensure financial integrity and compliance.
- Supported employee benefits administration across Arizona and California to enhance workforce satisfaction while maintaining strict confidentiality.
- Directed operational activities to enhance efficiency and communication between customers, installers, and internal teams within top replacement window company.
Education
Bachelor of Science - Health Science in Professional Development
Grand Canyon University
Phoenix, AZ04.2021
Skills
- Developed and upheld an inclusive workplace environment aimed at enhancing team collaboration and overall productivity
- Utilized analytical skills to diagnose and address issues, supporting overall operational effectiveness
- Established and executed task management frameworks aimed at improving team efficiency and collaboration
- Designed and executed time management frameworks to facilitate timely project delivery
- Designed and implemented communication protocols to facilitate effective information exchange among stakeholders
- Directed HRIS database management to maintain accurate and up-to-date employee records Led initiatives to enhance payroll and benefits processes, resulting in improved operational efficiency Oversaw onboarding strategies to foster seamless integration of new hires into organizational culture
- Provided comprehensive HR support to streamline recruitment processes, onboarding experiences, and foster employee engagement
- Directed payroll operations to guarantee timely and accurate compensation for all personnel Collaborated with HR to enhance payroll processes, resulting in improved employee satisfaction Oversaw compliance efforts to mitigate risks and uphold regulatory standards
- Directed data analysis projects to derive actionable insights that shaped strategic decision-making Oversaw data collection processes to ensure precision and relevance Partnered with stakeholders to align data outcomes with organizational objectives
- Created and structured strategic planning frameworks to optimize operational processes
- Formulated and executed initiatives aimed at strengthening customer loyalty by fostering effective relationships
Timeline
Area Manager / General Manager
Avantic Lodging Enterprises
08.2023 - 11.2025
Human Resources Manager SW Region
Deployed Services
03.2021 - 12.2023
Shift Leader
Spill the Beans Coffee & Bagels
07.2018 - 02.2021
Office & Installation Manager
Window World of Yuma
05.2018 - 02.2021
Bachelor of Science - Health Science in Professional Development
Grand Canyon University