Victoria Jackowski
Waddell
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Overview
11
11
years of professional experience
Work History
Registered Nurse
Banner Thunderbird Medical Center
Glendale, AZ
07.2025 - Current
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Administered patient care in high-pressure environments, ensuring safety and comfort.
- Educated patients and families on health management strategies for improved outcomes.
- Advocated for patient needs within a fast-paced healthcare setting, fostering trust and satisfaction.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Nurse Extern
Banner Thunderbird Medical Center
Glendale, AZ
08.2024 - 07.2025
- Assisted nursing staff with patient care tasks, ensuring comfort and safety for diverse patient populations.
- Monitored vital signs and documented changes in patient conditions to aid healthcare teams in decision-making.
- Conducted routine assessments of patients' condition, reporting significant findings to registered nurses promptly.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
Patient Care Nursing Assistant
Banner Thunderbird Medical Center
Glendale, AZ
08.2023 - 08.2024
- Monitored vital signs, reporting changes to healthcare professionals for timely intervention.
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures and documentation to enhance workflow efficiency.
- Advocated for patient needs by effectively communicating concerns to appropriate medical personnel.
Utilization Management Assistant
Banner Health
02.2021 - 08.2023
- Submit documentation requested by payors within 48 hours in a high volume setting
- Maintained daily reports to track compliance with payor guidelines and requirements
- Achieved monthly goals focused on accuracy and productivity.
- Coordinated utilization review processes to support patient care and resource optimization.
Patient Access Services Senior Lead
Banner University Medical Center Phoenix
11.2018 - 02.2021
- Training all new hires in registration process
- Completed daily audits of new hire accounts, providing education.
- Support implementation and development of process improvements to enhance operations
- Managed daily workflow by delegating tasks to team members for optimal performance.
Patient Access Services Representative
Banner University Medical Center Phoenix
10.2015 - 11.2018
- Ensured accurate verification of insurance benefits for complete patient registration.
- Advised patients of their benefits. Provided financial counseling.
- Achieved monthly targets for collections, maintained accuracy, and ensured productivity.
Education
High School Diploma -
Shadow Ridge High School
Surprise, AZ05.2012
Associates Degree - General Studies
Estrella Mountain Community College
Avondale, AZ12.2022
Associate of Science - Nursing
Estrella Mountain Community College
Avondale, AZ05.2025
Bachelor of Science - Nursing
Northern Arizona University
Phoenix, AZ05.2025
Skills
- Comprehensive patient evaluation
- Medication management
- Critical thinking
- Effective clinical decision-making
- Patient education
- Cardiac telemetry monitoring
Timeline
Registered Nurse
Banner Thunderbird Medical Center
07.2025 - Current
Nurse Extern
Banner Thunderbird Medical Center
08.2024 - 07.2025
Patient Care Nursing Assistant
Banner Thunderbird Medical Center
08.2023 - 08.2024
Utilization Management Assistant
Banner Health
02.2021 - 08.2023
Patient Access Services Senior Lead
Banner University Medical Center Phoenix
11.2018 - 02.2021
Patient Access Services Representative
Banner University Medical Center Phoenix
10.2015 - 11.2018
Associates Degree - General Studies
Estrella Mountain Community College
High School Diploma -
Shadow Ridge High School
Associate of Science - Nursing
Estrella Mountain Community College
Bachelor of Science - Nursing
Northern Arizona University