Summary
Overview
Work History
Education
Skills
Certification
Timeline
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VICTORIA KENNEY

Tempe

Summary

Dedicated Waitress with years of experience. Willing to go the extra mile to satisfy any guest. Skillful in memorizing menus and promoting customer loyalty. Resourceful at delivering pleasant dining experiences and quality food service. Accurately itemizes orders and prepares checks, assists guests in menu selections and resolves common customer issues. Commended for excellent multitasking abilities in a happy, patient demeanor.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Kona Grill
11.2022 - Current
  • Crafted traditional and modern cocktails with Japanese and American influences, including different sake based drinks.
  • Trained and mentored new bartenders on cocktail preparation and customer service standards.
  • Managed bar inventory, ensuring accurate stock levels and minimizing waste through efficient ordering practices.
  • Served high customer volumes during special events, nights, and weekends.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Extensive knowledge on bar and food options, being able to accurately sell and upsell any drinks or dishes to my guest.

Server

Culinary Dropout
10.2021 - 08.2022
  • Greeted all customers with a high energy and welcoming spirit.
  • Provided every guest with every essential necessary for them to experience a successful fine dining experience.
  • Utilized my time in a proper manner so I was not only able to provide exceptional service to my guest but I was able to service my team as well. It was important to create a team who was hands on and helpful to one another, in order to keep the energy and spirits up in the environment.
  • Operated with P.O.S System
  • Extensive bar Knowledge in order to accommodate each and every guest

Server

One North Kitchen and Bar
12.2020 - 08.2021
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Provided exceptional service to high volume of daily customers.

Server

Outback Steakhouse
10.2018 - 06.2020
  • Stocked server areas with supplies before, during and after shifts.
  • Refilled drinks at multiple tables throughout service areas, checking in with diners about specific needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Handled special customer requests such as separate checks and menu substitutions. Completed final preparations of dishes and quickly delivered items to customers.
  • Implemented sanitary food handling, holding and service protocols.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.


Education

Associate of Applied Science - Criminal Justice

Lansing Community College
Lansing, MI
05.2022

High School Diploma - undefined

Holt High School
Holt, MI
05.2018

Skills

  • Menu memorization
  • Point of Sale (POS) system operations
  • High-volume dining
  • Food inspection/Food safety
  • Table setting arrangements
  • Dish preparation
  • Fine Dining customer service
  • Liquor, wine and food service
  • Coffee and Tea service
  • Fast-Paced experience

Certification

TIPS Certified

Food Handlers Certified

Title 4 Alcohol Training

Timeline

Bartender

Kona Grill
11.2022 - Current

Server

Culinary Dropout
10.2021 - 08.2022

Server

One North Kitchen and Bar
12.2020 - 08.2021

Server

Outback Steakhouse
10.2018 - 06.2020

High School Diploma - undefined

Holt High School

Associate of Applied Science - Criminal Justice

Lansing Community College

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