Victoria Lopez
Phoenix
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BLUE POOL PLASTERING LLC
Phoenix
03.2022 - 02.2024
- Responded to customer inquiries, ensuring timely and accurate information delivery.
- Assisted in resolving customer complaint.
- Maintaining organized records for follow-up.
- Collaborated with team members to improve service efficiency and streamline operations.
Customer Sales and Service Expert
DESPUES DE LA VIDA ARTE
Phoenix
10.2015 - 02.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Track customer interactions and elevate service delivery.
- Assisted in training new team members on product knowledge and sales techniques.
- Collaborated with employees to ensure seamless service execution and customer satisfaction.
- Oversaw inventory levels, ensuring the consistent availability of products for prompt customer fulfillment.
Education
High School Diploma -
The American Academy
Salt Lake City, UTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Professional telephone demeanor
- Inventory management
- Time management
- Multi-task management
References
- Rosalie Quintero, Financial Advisor, 480-202-9498, Fabala54@gmail.com
- Rita Wakamatzu, Accountant, 602-565-9513, Rcwakamatzu@gmail.com
- Nick Mora, Business, 602-877-4308, Nickolas.mora.988@gmail.com
Timeline
Customer Service Representative
BLUE POOL PLASTERING LLC
03.2022 - 02.2024
Customer Sales and Service Expert
DESPUES DE LA VIDA ARTE
10.2015 - 02.2024
High School Diploma -
The American Academy