Victoria Trejo
Cottonwood
Summary
Detail-oriented Medical Assistant with a strong background in patient intake and medical terminology. Skilled in maintaining accurate records and ensuring compliance with regulations, committed to enhancing patient experiences and healthcare outcomes.
Overview
12
12
years of professional experience
Work History
Retail Cashier
Albertson's
Cottonwood
10.2023 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced daily sales receipts.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges according to store policies.
- Trained new cashiers on register operations and customer service standards.
- Greeted customers in a friendly and professional manner.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained clean, orderly and well-stocked register area.
- Followed company policies regarding payment methods, discounts, refunds.
- Assisted other team members with their tasks as needed.
- Performed opening and closing duties such as counting money, balancing registers.
- Processed cash, credit, and check payments accurately and efficiently.
- Processed customer purchases and returns via cash and credit card.
- Provided accurate change back to customers when necessary.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
Medical Assistant
NextCare
Cottonwood
06.2023 - Current
- Managed patient intake, including collecting medical histories and vital signs.
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms, ensuring cleanliness and availability of supplies.
- Scheduled patient appointments using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Supported laboratory procedures by collecting specimens for testing.
- Maintained accurate patient records in compliance with privacy regulations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Michael McKinney MD
Cottonwood
06.2020 - 08.2022
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake, including collecting medical histories and vital signs.
- Prepared examination rooms, ensuring cleanliness and availability of supplies.
- Scheduled patient appointments using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Maintained accurate patient records in compliance with privacy regulations.
- Supported laboratory procedures by collecting specimens for testing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized charts, documents and supplies to maintain team productivity.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
Medical Assistant
Mountain Heart Cardiology
Cottonwood
04.2019 - 04.2020
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake, including collecting medical histories and vital signs.
- Prepared examination rooms, ensuring cleanliness and availability of supplies.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Admixture Technician
Arizona Oncology
Sedona
10.2013 - 04.2019
- Operated and maintained medical equipment for patient treatment procedures.
- Collaborated with healthcare professionals to ensure accurate treatment delivery.
- Documented patient interactions and treatment data in electronic systems accurately.
- Monitored inventory levels of medical supplies and requested restocks as needed.
- Replaced defective components or parts as needed.
Education
Medical Assisant Diploma - Medical
Apollo College
Phoenix, AZ05-2007
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-1995
Skills
- Customer relationship management
- Cash handling
- Inventory management
- Time management
- Patient communication
- Attention to detail
- Medical terminology
- Workplace cleanliness
- Reliability and punctuality
- Problem-solving
- Handling complaints
References
References available upon request.
Timeline
Retail Cashier
Albertson's
10.2023 - Current
Medical Assistant
NextCare
06.2023 - Current
Medical Assistant
Michael McKinney MD
06.2020 - 08.2022
Medical Assistant
Mountain Heart Cardiology
04.2019 - 04.2020
Admixture Technician
Arizona Oncology
10.2013 - 04.2019
Medical Assisant Diploma - Medical
Apollo College
High School Diploma -
Mingus Union High School