Victoria Trombetta
Phoenix
Summary
Dedicated Veterinary Assistant with extensive experience in managing patient records and providing client education. Proven ability to support veterinary teams in delivering high-quality care while maintaining a clean and organized environment. Passionate about animal welfare and enhancing client relationships.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
VCA Animal Hospital
Phoenix
09.2022 - Current
- Administered medications and vaccinations per veterinarian guidelines.
- Handled animal restraint for safe examinations and procedures.
- Monitored vital signs and reported changes to the veterinary team.
- Assisted veterinarians during examinations and surgical procedures.
- Collaborated with team members to ensure high-quality patient care.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Operated radiographic and ultrasound equipment.
- Provided client education on pet care and wellness practices.
- Responded to client inquiries regarding appointment scheduling and services, enhancing client communication.
- Maintained cleanliness and organization of treatment areas and equipment.
- Cleaned and sterilized exam rooms between appointments to maintain a safe and hygienic environment for patients.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Assisted in euthanasia procedures and disposal, ensuring compliance with regulations and honoring owner preferences.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
Veterinary Assistant
Banfield Pet Hospital
Phoenix
09.2021 - 06.2022
- Providing care for patients
- Educated clients on medications and treatment plans to enhance understanding and compliance
- Administered vaccines under supervision of licensed veterinarian
- Performed blood draws and collected other samples
- Restraint of pets during vaccinations and sample collection to ensure safety and comfort
- Restrained pets using unstressful methods
- Experience with handling aggressive pets in a safe manner
- Inserting catheters for surgery team
- Cleaning the clinic throughout shifts as well as after closing
- Coordinated appointment scheduling and reminders to improve client communication and clinic efficiency
- Handled front desk responsibilities to support clinic efficiency
- Calling other clinics as well as ER for records for patients
- Able to do nail trims and AGEs
Cashier
Sprouts Farmers Market
Phoenix
05.2021 - 07.2021
- Increased customer return rates through consistent delivery of excellent customer service.
- Ensured positive, hassle-free customer experiences by addressing needs promptly and effectively.
- Resolved customer disputes calmly and effectively.
- Maintained up-to-date knowledge of all retail promotions.
Administrative Clerk
First Financial Asset Management
Phoenix
01.2020 - 10.2020
- Executed accurate data entry to ensure timely processing of information.
- Managed mailing of driver license suspension notifications to respective state DMVs
- Processed and maintained financial documents for client accounts and transactions.
- Coordinated schedules and appointments for executives and team members.
Sir Logistics
Harbor Freight Tools
Phoenix
08.2017 - 10.2019
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Resolved complex problems efficiently, showcasing strong problem-solving skills.
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable, friendly service.
- Fostered culture of learning through openness to feedback and continuous improvement.
- Operated equipment and machinery according to safety guidelines.
Education
Certificate - Veterinary Assisting
Pima Medical Institute
Phoenix, AZ03-2023
Skills
- Specimen Collection
- CPR certified
- Inserting Catheters
- Small Animal Care
- Medication Administration
- Patient care
- Animal restraint
- Veterinary software
- Laboratory procedures
- Client communication
- Treatment planning
- Client service
- Scheduling appointments
- Problem solving
- Attention to detail
- Team collaboration
- Stress management
- Time management
- Cleaning and sanitizing
- Sample collection
- Diagnostic imaging
- Prescription filling
- Multitasking
- Sales strategies
Training
VCA Northern Animal Hospital, 240, 01/23, 03/23
References
Available upon request.
Timeline
Veterinary Assistant
VCA Animal Hospital
09.2022 - Current
Veterinary Assistant
Banfield Pet Hospital
09.2021 - 06.2022
Cashier
Sprouts Farmers Market
05.2021 - 07.2021
Administrative Clerk
First Financial Asset Management
01.2020 - 10.2020
Sir Logistics
Harbor Freight Tools
08.2017 - 10.2019
Certificate - Veterinary Assisting
Pima Medical Institute