Victoria Duncan
Tucson,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Brand Ambassador, Server Lead, Certified Trainer
Firebirds Wood Fired Grill
Gaithersburg, MD, Frederick MD, Tucson, AZ
04.2017 - Current
- Server lead in a casual yet upscale American steak and seafood restaurant with thorough knowledge of wine, cocktails and ingredients for every guest’s personal needs
- Determined to create unique and memorable experiences while utilizing warm hospitality and company’s standards of service
- Cultivated professional business relationships through increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Certified Trainer - mentored new servers, fostering a culture of continuous learning within the organization.
Program Manager
Constellation1/Bright MLS
Rockville, MD
03.2019 - 08.2024
- Managed and promoted events/webinars for real estate technology with offices across Virginia, Maryland, Washington DC, New Jersey, Philadelphia, Deleware.
- Contacted Brokers offices within the MLS footprint to organize exciting meetings with highly skilled sales representatives.
- Organized daily reports, oversaw several representatives calendar events and travel accomodations.
- Promoted from Sales coordinator to Program Manager within 3 months of starting employment.
- Achieved all-time sales records several times,es through employment.
- Experienced with Microsoft office, Excel, and various CRM’s.
Server
Norwegian Cruise Line-Pride of America
Honolulu, HI
10.2016 - 02.2017
- Server in several VIP restaurants, sought after by various restaurant managers for adaption to fast paced environments.
- Provided customer service care and accommodations to all passengers from all walks of life.
- Informed and connected with guests on local and tourist attractions, including exciting excursions tailored to specific wants and needs.
- Trained in Firefighting, CPR and First Aid to maintain safety of passengers and colleagues onboard.
- Directed passengers and crew during safety drill on a weekly basis.
Flight Attendant
Mesa Airlines-Washington Dulles International
Sterling, VA
12.2015 - 08.2016
- FAA certified Flight Attendant
- Provided additional care for passengers of special assistance.
- Managed in-flight operations, including meal service and passenger needs, with efficiency.
- Delivered exceptional customer service and ensured passenger safety throughout flights.
- Trained new flight attendants on safety protocols and customer interaction procedures.
- Adapted quickly to changing situations, ensuring timely responses to diverse passenger requests.
Server
Marriott Ritz Carlton-Dove Mountain
Marana, AZ
02.2015 - 11.2015
- Server in a fine dining environment, fulfilling expressed and unexpressed wishes and necessities of guests.
- Participate in personal engagement and connection while empowered to go above and beyond regular service.
- Resolved guest inquiries and concerns promptly to enhance overall satisfaction and loyalty.
- Worked closely with the sommelier and trained in wine pairing events, educating guests on selections to elevate dining experience.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Education
State Certified Veterinary Assistant - Veterinary Medicine
Pima Medical Institute
Tucson, AZ01.2015
High School Diploma -
Mountain View High School
Tucson05.2011
Skills
- Customer service and engagement
- Effective communicator
- Adaptable personality
- Brand awareness
- Sales expertise
- Staff training
Timeline
Program Manager
Constellation1/Bright MLS
03.2019 - 08.2024
Brand Ambassador, Server Lead, Certified Trainer
Firebirds Wood Fired Grill
04.2017 - Current
Server
Norwegian Cruise Line-Pride of America
10.2016 - 02.2017
Flight Attendant
Mesa Airlines-Washington Dulles International
12.2015 - 08.2016
Server
Marriott Ritz Carlton-Dove Mountain
02.2015 - 11.2015
State Certified Veterinary Assistant - Veterinary Medicine
Pima Medical Institute
High School Diploma -
Mountain View High School