Victoria Fallen San Nicolas
San Tan Valley
Summary
Proficient Program Director specializing in strategic planning, operational leadership
and improvements for staff practices in building programs for members. Bringing 8 months of experience as a Program Director to new position with long-term potential for growth and advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Director
Boys & Girls Club Of The Valleys
Phoenix
10.2022 - Current
- I have 4 years of supervisor experience as a Program Director.
- Scheduled and developed program activities in accordance with program needs.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Developed brochures, newsletters and flyers to create promotional literature for program.
- Evaluated program effectiveness to develop improved methods.
- Explained program offerings and requirements to participants and answered related questions.
Medical Scheduler
MomDoc
Chandler
01.2026 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed phone inquiries from patients regarding appointments and services.
- Confirmed patient eligibility and insurance information before visits.
- Communicated appointment changes promptly to patients and providers.
- Developed workflow improvements to enhance scheduling efficiency.
Branch Administrative Coordinator
Boys and Girls Club of the Valley
Chandler
03.2021 - 10.2022
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed daily communications with staff and parents to disseminate schedules and overviews, program updates and announcements.
- Fostered relationships with parents and members through dynamic communication and prompt follow-up to questions and concerns.
- Processed accounts receivable and payable transactions, bank deposits, journal entries and reconciliations.
Program Specialist
Boys & Girls Club Of The Valleys
Multiple Locations
12.2018 - 03.2021
- Planned, prepared and delivered instructional activities related to various art mediums.
- Created positive educational climate to promote student learning.
- Instructed small groups of students in key subject concepts.
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZ05-2019
Bachelor of Science - Diagnostic Medical Sonography
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ03-2026
Skills
- Credit and cash payments
- Time management
- Customer service experience
- Administrative skills
- Conflict management
- Skill building
- Project coordination
- Proficiency in MS Office
- Task delegation
- Payroll Processing
- Patience and Persistence
- Event planning
- Scheduling coordination
- Documentation and reporting
- Community engagement
Volunteer Experience
- Point in Count - We broke out into groups and surveyed the homeless for the Chandler area.
- Az Husky Rescue
Certification
• Duty to Report: Mandated Reporter Training - 2025
• Promoting Positive Behavior Training - 2025
• Food Handler's Certification
• First Aid Certified
• CPR Certified
• Promoting Positive Behavior Training - 2025
• Food Handler's Certification
• First Aid Certified
• CPR Certified
Timeline
Medical Scheduler
MomDoc
01.2026 - Current
Program Director
Boys & Girls Club Of The Valleys
10.2022 - Current
Branch Administrative Coordinator
Boys and Girls Club of the Valley
03.2021 - 10.2022
Program Specialist
Boys & Girls Club Of The Valleys
12.2018 - 03.2021
High School Diploma -
Marcos De Niza High School
Bachelor of Science - Diagnostic Medical Sonography
Maricopa Community Colleges, Gateway Community College