Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Viginia Kraft

Tucson

Summary

Dynamic Quality Assurance Manager with a proven track record at Resident Home LLC, excelling in internal auditing and corrective action development. Recognized for enhancing customer service excellence and training staff, leading to improved compliance and operational efficiency. Adept at analyzing data to drive quality improvements and foster team collaboration.

Overview

16
16
years of professional experience

Work History

Quality Assurance Manager

Resident Home LLC
San Francisco
03.2017 - 06.2025
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Reviewed customer complaints to identify trends and develop corrective action plans.
  • Investigated customer feedback, implementing strategies for prompt and efficient resolution of complaints.
  • Developed and enforced quality assurance policies and procedures.
  • Trained personnel on new technologies to enhance product reliability and safety standards.
  • Managed company onboarding processes, including interviewing and selecting quality assurance personnel.
  • Mentored quality assurance staff, improving skills in quality standards and best practices.
  • Collaborated with team members to create efficient workflows, boosting overall productivity.

Bartender Shift Manager

The Branding Iron Restaurant And Catering
Tucson
01.2009 - 03.2017
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Supervised a team of 5 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
  • Assisted in resolving customer complaints promptly and professionally.

Education

High School Diploma -

Rolling Fork High School
Rolling Fork, MS
05-1985

Skills

  • Internal auditing and quality assurance
  • Corrective action and policy development
  • Employee training and data analysis
  • Customer service excellence

Affiliations

  • Gardening
  • Riding
  • Boating
  • Fishing

Timeline

Quality Assurance Manager

Resident Home LLC
03.2017 - 06.2025

Bartender Shift Manager

The Branding Iron Restaurant And Catering
01.2009 - 03.2017

High School Diploma -

Rolling Fork High School

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Viginia Kraft