Vikki Tyus

• Check In/Check out of estimated 80 patients daily
• Schedule appointments
• Create & maintain patient charts
• Assist patients & address issues that arise
• Process estimated 20 payments daily (credit card, check & cash)
• End of day reports
• Answer approximately 20 incoming calls, emails and faxes daily

• Managed day to day business operations
• Accounts Payable/Receivable
• Created weekly/monthly reports for accountant
• Training of new hires
• Managed 5 rental properties
• Caregiver for my ailing father
• Coordinated around the clock in home care for ailing father

After my father expired, I was designated the Executor of his estate.

• Managed a team of up to 10 Customer Service Representatives. Focused on teamwork and collaboration.
• Resolved escalated customer complaints while prioritizing customer satisfaction and loyalty.
• Conducted up to 20 monthly onsite inspection of homes with buyers to create repair lists for Subcontractors and monitored the progress of repairs.
• Created weekly and monthly progress reports for upper management.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Maintained and approved all accounts receivable/payables for Customer Service department.