Vincente DeCesare
Glendale
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lululemon
08.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Food Runner
P.F. Changs, Barback
06.2019 - 11.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Product Lead
Pacsun
07.2017 - 11.2018
- Increased product efficiency by streamlining design and implementation processes.
- Collected, arranged, and input information into database system.
Education
BBA - Financial Planning
Arizona State University
Tempe, AZ05-2026
Associate of Arts -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2024
Associate in Business -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Strong sales skills
- Strong sales skills
Certification
- Real Estate License - 2021
Timeline
Customer Service Representative
Lululemon
08.2020 - 01.2021
Food Runner
P.F. Changs, Barback
06.2019 - 11.2019
Product Lead
Pacsun
07.2017 - 11.2018
BBA - Financial Planning
Arizona State University
Associate of Arts -
Maricopa Community Colleges, Glendale Community College
Associate in Business -
Maricopa Community Colleges, Glendale Community College
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