Violeta Banuelos
Phoenix
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in patient relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist /Phone Operator
Arizona Digestive Health
Phoenix
12.2024 - Current
- Greeted patients warmly upon arrival and directed them to appropriate services.
- Managed phone calls and scheduled appointments efficiently for medical staff.
- Maintained patient records accurately using electronic health record systems.
- Trained new employees on medical record management procedures and software usage.
- Answered inquiries regarding the status of patient records or their availability.
- Collected, filed, scanned, and retrieved confidential patient information.
- Insurance Verification
Front Desk Receptionist
Sonora Pain And Spine
Phoenix
08.2023 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Managed multi-line phone system for incoming calls and inquiries.
- Scheduled appointments using electronic health record systems efficiently.
- Collected Copays
- Prepared medical charts by organizing patient information for efficient access.
Front Desk Receptionist / Check Out
American Family Medicine
Phoenix
02.2020 - 03.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Managed multi-line phone system for incoming calls and inquiries.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments using electronic health record systems efficiently.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Chart Prep
Education
Trevor G Brown
Phoenix, AzSkills
- Front desk operations
- Appointment scheduling
- Insurance verification
- Electronic health records
- EMR / EHR
- Medical records management
- Medical office administration
- HIPAA guidelines
- Time management
- Customer service
Timeline
Front Desk Receptionist /Phone Operator
Arizona Digestive Health
12.2024 - Current
Front Desk Receptionist
Sonora Pain And Spine
08.2023 - 11.2024
Front Desk Receptionist / Check Out
American Family Medicine
02.2020 - 03.2023
Trevor G Brown