Violetta Valles Martinez
Scottsdale
Summary
Reliable and dedicated Counter Server well-versed in taking orders, collecting payments and delivering food to guests. Knowledgeable about cleanliness standards and, POS system operations.
Overview
4
4
years of professional experience
Work History
Counter Server
Barros Pizza
12.2024 - Current
- Helped customers choose items based on menu options and preferences.
- Processed cash, debit and credit card payments.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Greeted customers with smile and provided helpful suggestions.
Shift Leader
Rubios Costal Grill
05.2022 - 08.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored food inventory and supplies to prevent waste.
Education
Certificate of Completion - Esthetician
Penrose Academy
Scottsdale, AZ03-2026
High School Diploma -
Cactus Shadows Highschool
Scottsdale, AZ05-2024
Skills
- Order entry
- Customer service
- Counter cleaning and sanitation
- Food and beverage orders
- Greeting customers
- Menu memorization
- Cleaning and sanitization
- Product knowledge
- Upselling strategies
- Excellent work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Counter Server
Barros Pizza
12.2024 - Current
Shift Leader
Rubios Costal Grill
05.2022 - 08.2024
Certificate of Completion - Esthetician
Penrose Academy
High School Diploma -
Cactus Shadows Highschool