Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viridiana Lujan

Phoenix

Summary

Bilingual (English/Spanish) Experienced Debt Collector with 4+ years of experience, excellent in handling delinquent accounts and resolving customer disputes while respecting company policies and procedures highly skilled in negotiating with customer.

Overview

9
9
years of professional experience

Work History

Dispatcher

Expess-it Co.
Phoenix
07.2022 - 12.2024
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Verified driver credentials prior to assigning them a route or task.

Empereon- Constar

Collections Department
Phoenix
01.2016 - 12.2020
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

NFL YET COLLEGE PREP ACADEMY
Phoenix, AZ
05-2010

Skills

  • Radio communication
  • Data entry
  • Route assignment
  • System analysis
  • Customer service
  • Problem solving
  • Time management
  • Cross-functional teamwork
  • Attention to detail
  • Route planning
  • Call handling
  • Decision-making
  • Training new hires
  • Multitasking and organization
  • Processing orders
  • Routing orders
  • Prioritizing calls

Languages

Spanish
Professional
English
Professional

Timeline

Dispatcher

Expess-it Co.
07.2022 - 12.2024

Empereon- Constar

Collections Department
01.2016 - 12.2020

High School Diploma -

NFL YET COLLEGE PREP ACADEMY
Viridiana Lujan