Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viridiana Rivera

Goodyear

Summary

Experienced manager with a proven track record in team leadership and operational optimization. Expertise in mentoring junior staff and budget management, consistently achieving high performance and operational excellence.

Overview

11
11
years of professional experience

Work History

Shift Leader

Carl's Jr
Phoenix
07.2014 - 06.2025
  • Managed inventory levels to maintain stock of essential supplies and ingredients.
  • Implemented safety procedures to promote a secure work environment for staff.
  • Coordinated shift schedules to optimize staffing based on customer demand.
  • Monitored food quality and presentation to uphold brand standards consistently.
  • Assisted in cash handling procedures to ensure accurate financial transactions daily.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.

General Manager

Carl's Jr
Phoenix
02.2023 - 03.2024
  • Led team meetings to discuss project goals and progress updates.
  • Implemented process improvements to increase operational efficiency and effectiveness.
  • Managed budgets and resource allocation for various projects and initiatives.
  • Mentored junior staff by providing guidance and support on daily tasks.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Trevor G. Browne
Phoenix, AZ
12-2011

Skills

  • Team leadership
  • Conflict resolution
  • Inventory management
  • Problem solving
  • Customer service
  • Active listening

Languages

Spanish
Professional

Timeline

General Manager

Carl's Jr
02.2023 - 03.2024

Shift Leader

Carl's Jr
07.2014 - 06.2025

High School Diploma -

Trevor G. Browne

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Viridiana Rivera