Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VIVIAN BUCHAA

San Tan Valley,AZ

Summary


Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

3
3
years of professional experience

Work History

Technical Support Analyst Entry Level

Tambe Ubong
03.2018 - 07.2018
  • Resolved technical issues by responding promptly to user queries.
  • Provided remote assistance for enhancing user satisfaction.
  • Improved system performance with timely hardware upgrades.
  • Conducted software installations to ensure compatibility and efficiency
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Managed approximately 30 calls, emails and faxes per day from customers

Technical Support Volunteer

06.2020 - 11.2020
  • Assisted in organizing events to foster community engagement.
  • Supported fundraising efforts, contributing to project funding.
  • Supported outreach initiatives, expanding community network.
  • Assisted in resolving issues to improve service experience.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Volunteered time to support community development projects.

Education

Associate of Science - Computer Engineering

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
06-2028

Skills

  • Effective communication and teamwork
  • Technical support
  • Adaptability and eagerness to learn
  • Problem resolution

Languages

French
Native or Bilingual

Timeline

Technical Support Volunteer

06.2020 - 11.2020

Technical Support Analyst Entry Level

Tambe Ubong
03.2018 - 07.2018

Associate of Science - Computer Engineering

Maricopa Community Colleges, Chandler-Gilbert Community College

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VIVIAN BUCHAA