Vivian Post
Tucson
Summary
Dynamic customer service professional with extensive experience at furniture retailers, excelling in complaint resolution and inventory management. Bilingual in English and Spanish, I prioritize customer satisfaction while effectively managing tasks. Proven ability to enhance store appearance and drive sales through strategic merchandising and organization.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ashley
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Merchandiser
Sam Levitz Furniture
12.2023 - 05.2024
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Reviewed each store location's buying trends to ascertain correct assortment of furniture for maximum sales and profits.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
Merchandising Assistant
Sam Levitz Furniture
12.2021 - 12.2023
- Conducted weekly walk-throughs with store manager to discuss interior visual displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Office Manager
Sam Levitz Furniture
04.2007 - 03.2012
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established team priorities, maintained schedules and monitored performance.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints while prioritizing customer satisfaction.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
High School Diploma -
Hanks High School
El Paso, TX05-2002
Skills
- Fluent in English and Spanish
- Microsoft office
- Task prioritization
- Multitasking and organization
- Store maintenance
- Complaint resolution
- Scheduling
- Order processing
- Stock control
- Inventory management
- Data entry proficiency
Timeline
Customer Service Representative
Ashley
10.2024 - Current
Merchandiser
Sam Levitz Furniture
12.2023 - 05.2024
Merchandising Assistant
Sam Levitz Furniture
12.2021 - 12.2023
Office Manager
Sam Levitz Furniture
04.2007 - 03.2012
High School Diploma -
Hanks High School
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