Summary
Overview
Work History
Education
Skills
Timeline
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Viviana Baca

Phoenix

Summary

Dynamic and dedicated professional with extensive experience in customer service at Stripes and Burger King. Proven ability to enhance customer satisfaction through effective cash handling and empathetic communication. Recognized for maintaining accurate cash drawers and fostering brand loyalty, while consistently demonstrating strong work ethic and teamwork.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

Cashier

Stripes
04.2025 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Daycare Floater

Kidsworks Academy
04.2024 - 08.2024
  • Adapted quickly to changing schedules or classroom dynamics, ensuring seamless support for lead teachers as needed.
  • Assisted with meal preparation and distribution, upholding dietary guidelines while ensuring all children were properly nourished throughout the day.
  • Upheld company policies consistently while serving as an integral part of the daycare team committed to delivering high-quality care services at all times.
  • Ensured a safe and nurturing environment for children by closely monitoring play areas and maintaining cleanliness.
  • Supervised outdoor playtimes effectively, prioritizing safety while allowing kids to explore their surroundings freely within designated boundaries.
  • Managed conflict resolution among children through calming techniques and effective communication strategies when necessary.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

Cashier

Burger King
05.2023 - 10.2023
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport and fostered brand loyalty by offering personalized service.

Education

Thrive Point High School
Phoenix, AZ
10-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Time management skills
  • Money handling
  • Cash handling and management
  • Cash register operation
  • Cash management

Timeline

Cashier

Stripes
04.2025 - 06.2025

Daycare Floater

Kidsworks Academy
04.2024 - 08.2024

Cashier

Burger King
05.2023 - 10.2023

Thrive Point High School

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Viviana Baca