Viviana Cruz
Rio Rico
Summary
Accomplished coordinator adept in Excel spreadsheets and payroll processing. I excel in customer service and management abilities. Proven track record of enhancing customer relations and management of company income with financial accuracy. Demonstrating strong problem-solving and organizational skills. Achieved significant improvements in and out of office efficiency.
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Embassy Suites
09.2019 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
Assistant Manager
Stage Stores
03.2019 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Lead Manager
Forever 21
01.2014 - 03.2019
- Ensured compliance with all company policies, local regulations, and industry best practices related to safety, sanitation, and employment laws.
- Maintained high visual merchandising standards, creating an attractive shopping experience for customers.
- Cultivated a culture of excellence in customer service through ongoing training initiatives for frontline employees.
- Oversaw staff training programs to improve product knowledge, selling techniques, and customer service skills.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue implementing Excel spreadsheet programs.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Associate
Dillards Department Store
04.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Ross Stores
03.2015 - 03.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - Dental Hygiene
Carrington College
Tucson, AZ08-2013
High School Diploma -
Nogales High School
Nogales, AZ05-2011
Skills
- Management abilities
- Scheduling expertise
- Customer service
- Strong problem solver
- Database management
- Time management
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Organizational skills
- Excel spreadsheets
- Invoice processing
- Payroll processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Coordinator
Embassy Suites
09.2019 - Current
Assistant Manager
Stage Stores
03.2019 - 09.2019
Sales Associate
Dillards Department Store
04.2017 - 01.2019
Sales Associate
Ross Stores
03.2015 - 03.2016
Store Lead Manager
Forever 21
01.2014 - 03.2019
Associate of Arts - Dental Hygiene
Carrington College
High School Diploma -
Nogales High School
Similar Profiles
Connor HannahConnor Hannah
Event Setup at Embassy SuitesEvent Setup at Embassy Suites
Shaquita SturdivantShaquita Sturdivant
Banquet Bartender at Embassy SuitesBanquet Bartender at Embassy Suites
MONICA ROSE RAZONMONICA ROSE RAZON
Sous Chef at Embassy SuitesSous Chef at Embassy Suites