VIVIANA LOPEZ
Dewey
Summary
Recovery support professional with background in helping individuals navigate their recovery journeys. Known for fostering positive and supportive environment while implementing effective recovery strategies. Highly reliable team player focused on collaboration and adapting to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Southwest Behavioral & Health Services
Prescott Valley, AZ
02.2026 - Current
- Coordinated with multidisciplinary teams to enhance service delivery and client outcomes.
- Facilitated recovery planning sessions to identify client goals and support needs.
- Assisted clients in navigating community resources, fostering independence and self-advocacy.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
Finance Specialist
Discover Card Financial Services
Phoenix, AZ
01.2021 - 01.2022
- Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
- Assessed client needs attentively during initial consultations, recommending appropriate product offerings based on their unique circumstances.
- Acted as a mentor for junior colleagues providing guidance on how best to manage their workloads and ensuring they were equipped with the necessary skills to excel in their roles.
Shift Leader
Dunkin' Brands
Lake Havasu City, AZ
01.2018 - 01.2020
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associate of Arts - Human Services
Mohave Community College
Kingman, AZ07-2026
Skills
- Cultural Competence
- Empathy
- Teamwork and collaboration
- Customer service
- Excellent communication
- Positive attitude
- Motivational leadership
- Policy and procedure enforcement
- Conflict resolution
- Staff training and development
Certification
- Certified Peer Support Specialist, Southwest Behavioral and Health Services - 40 Hours
- CPR, AED, First Aid Certified
- Youth Mental Health First Aid Certification
- Arizona Fingerprint Clearance Card
Timeline
Recovery Support Specialist
Southwest Behavioral & Health Services
02.2026 - Current
Finance Specialist
Discover Card Financial Services
01.2021 - 01.2022
Shift Leader
Dunkin' Brands
01.2018 - 01.2020
Associate of Arts - Human Services
Mohave Community College