Viviana Mungaray
Tucson
Summary
Dedicated pharmacy technician with a track record of enhancing patient experiences and resolving complex billing challenges. Skilled in prescription processing, inventory control, and patient communication, driving efficiency and quality care in pharmacy operations.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
El Rio Health
Tucson
01.2022 - Current
- Answering incoming patient calls, inputting prescription refills.
- Resolving system problem queues, billing issues and, financial assistance coverage/eligibility.
- Prescription labeling, managing cycle counts and, inventory maintenance.
- Organizing pick-up shelves and, refrigerated products to sustain a cohesive front counter team, enhancing patient experience.
Pharmacy Technician
Walgreens
Tucson
10.2017 - 01.2022
- Entering drug and patient information, explaining co-pays and, handling phone calls.
- Processing insurance claims, filling, counting and, labeling prescriptions.
- Administering vaccines, Covid-19 testing, encouraging patient safety protocols.
- Unpacking, stocking and, ordering medications, maintaining par-levels and, submitting medication damage claims.
Education
Certificate -
Pima Medical Institute
Tucson, Az 02.2017 - 10/2017
Sunnyside High School
Tucson, AZSkills
- Attention to detail
- Multi-tasking
- Customer service
- Interpersonal Communication
- Adaptability
- Problem solving
- Prescription Processing
- Computer Skills
Certification
- PTCB
- First Aid
- Basic Life Support
Languages
- Spanish
- English
Timeline
Pharmacy Technician
El Rio Health
01.2022 - Current
Pharmacy Technician
Walgreens
10.2017 - 01.2022
Certificate -
Pima Medical Institute
02.2017 - 10/2017
Sunnyside High School