Viviana Valenzuela
Phoenix
Summary
Results-driven Customer Service Representative with a proven track record in prioritizing tasks and thriving in fast-paced environments. Expertise in communication, empathy, and problem-solving has led to successful resolutions of escalated resident issues. Strong team collaboration enhances resident care while fostering a supportive atmosphere focused on individual needs. Committed to achieving both personal and organizational goals through effective interactions and teamwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Invitation Homes Inc.
Tempe
05.2022 - Current
- Managed time efficiently to ensure tasks were completed on schedule and deadlines were met
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Ensure compliance with applicable laws and regulations related to rental property management.
- Provided high customer satisfaction by resolving discrepancies and inquiries regarding their accounts, or other matters related to their property.
- Recognized by management for providing exceptional customer service.
- Addressed and rectified issues with customer payments.
- Investigated and resolved complex, escalated customer complaints calmly and professionally.
- Handled tenant registrations, pool applications, infraction notices, along with associated forms.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Betty H Fairfax
05-2021
Real Estate
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Time management
- Problem solving
- De-escalation techniques
- Effective communication
- Detail-oriented
- Dispute resolution
- Prioritization
- Multi-task management
Affiliations
Actively volunteering through Invitation Homes to help Feed My Starving Children
Accomplishments
- Recognized as a team player for assisting other representatives during high volume activity and keeping numbers down in the absence of other team members.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Invitation Homes Inc.
05.2022 - Current
High School Diploma -
Betty H Fairfax
Real Estate
Maricopa Community Colleges, Mesa Community College
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