Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional Information
Generic

Viviana Verdugo

Glendale

Summary

Dedicated and personable professional with 3 + years of experience in customer service, administrative support, healthcare environments. Skilled in communication, client relations, and bilingual support (fluent in Spanish). Proven ability to thrive under pressure, adapt to different personalities, and explain complex information clearly. Known for a positive attitude, professionalism, and strong work ethic. I am seeking a position where I can continue growing, learning, and making a meaningful impact.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Banner Health
04.2025 - Current
  • - Manage front desk operations for a cardiovascular surgeon's office
  • - Schedule surgical consultations and coordinate imaging and medical records
  • - Process payments and verify insurance information
  • - Assist elderly patients with documentation and instructions

Customer Service Representative - Medicare Specialist

Maximus Federal
11.2023 - 04.2025
  • - Provided guidance for Medicare, Medicaid and Marketplace plans
  • - Explained eligibility, benefits, and application processes
  • - Assisted retirees with Social Security and 401(k) related inquiries, and tax questions
  • - Maintained a calm, professional tone while handling sensitive information

Customer Advocate

Speedy Cash
08.2022 - 11.2023
  • - Assisted clients with personal loans and financing options
  • - Explained contracts and legal obligations clearly
  • - Handled payment processing and account inquiries
  • - Maintained compliance with state lending regulations

Education

High School Diploma -

Ironwood High School
Glendale, AZ
05.2020

Skills

  • - Fluent in Spanish (reading, writing, speaking)
  • - Strong communication & interpersonal skills
  • - Fast learner, easily adapts to new systems and processes
  • - Works well under pressure in fast-paced environments
  • - Clerical and administrative proficiency
  • - Health insurance & medical office experience

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Banner Health
04.2025 - Current

Customer Service Representative - Medicare Specialist

Maximus Federal
11.2023 - 04.2025

Customer Advocate

Speedy Cash
08.2022 - 11.2023

High School Diploma -

Ironwood High School

Additional Information

  • - Ability to quickly absorb information
  • - Always positive and friendly
  • - Love helping others

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Viviana Verdugo