Vivianna Walker
Peoria
Summary
Driven psychology student with strong behavioral support skills, excellent communication abilities, and a proven track record of maintaining calm in high-stress situations. Ready to contribute to a dynamic behavioral health team and grow in the clinical field. Calm, patient, and excited to continue developing clinically and bring strong reliability, empathy, and professionalism to a BHT/ABA team.
Overview
5
5
years of professional experience
Work History
Receptionist
Palace Nails
02.2023 - Current
- Greeted clients warmly, ensuring positive first impressions and customer satisfaction.
- Managed appointment scheduling efficiently, optimizing daily operations and reducing wait times.
- Maintain an organized front desk area, ensuring smooth check-in and check-out processes.
- Handle cash and credit card transactions, including sales of services, and gift cards.
- Serve as a liaison between clients and technicians to coordinate timely, accurate service delivery.
Sales Associate
Big Lots
12.2022 - 03.2023
- Provided excellent customer service to shoppers, operated the system for transactions, returns, and exchanges with accuracy and efficiency.
- Restocked shelves, maintained store organization.
- Worked collaboratively with team members to meet sales and goals.
Front Desk Lead & Team Member
Urban Air
10.2021 - 07.2022
- Oversaw front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Handle customer complaints, and provide friendly service and resolutions.
- Ensure that the attractions are working and running smoothly.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Provide friendly assistance, and make sure the area is clean for all the guests.
- Participate in staff meetings and other required training.
- Promoted to Jr. Park Lead: Front Desk Lead.
Sales Associate, Customer Care
Old Navy
05.2021 - 08.2021
- Engage and connect with our customers by providing excellent customer service.
- Offered information to customers on current store promotions, loyalty programs, and events.
- Acknowledge and assist customers, locate merchandise efficiently using various methods, and answer questions quickly and accurately.
- Support sales floor, fitting room, and back of house processes, as required.
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
- Able to handle customer interactions and potential issues or concerns courteously and professionally.
Education
High School Diploma -
Liberty High School
Peoria, ArizonaBachelor of Arts - Psychology
Arizona State University
Glendale, Arizona05-2027
Skills
- Customer service
- Team collaboration
- Multitasking and organization
- Empathy and patience
- Flexibility and adaptability
- Transaction processing
- Conflict resolution
- Client communication
Languages
Spanish
English
Relevant Professional Experience
Primrose School at Fletcher Heights — Float
Peoria, AZ | 08/2022 – 10/2022
- Provided behavioral and emotional support to infants through pre-K children across multiple classrooms.
- Used positive reinforcement and redirection to encourage appropriate behaviors and reduce challenging moments.
- Helped maintain predictable classroom routines to support emotional regulation and reduce stress.
- Observed social and developmental patterns, reporting concerns to lead teachers for individualized planning.
- Maintained a safe, structured, calm environment aligned with early childhood behavioral best practices.
Timeline
Receptionist
Palace Nails
02.2023 - Current
Sales Associate
Big Lots
12.2022 - 03.2023
Front Desk Lead & Team Member
Urban Air
10.2021 - 07.2022
Sales Associate, Customer Care
Old Navy
05.2021 - 08.2021
High School Diploma -
Liberty High School
Bachelor of Arts - Psychology
Arizona State University