Vivienne Tomas
Phoenix
Summary
Over ten years experience in the hospitality industry with a strong background in fast-paced, high volume, and guest-focused environments supporting team efficiency. Proven ability to prioritize tasks, proactively identify potential issues and resolve accordingly, and maintain accurate documentation to ensure smooth execution of daily operations and initiatives. Known for strong time management, attention to detail, performs well under pressure, and effective communication across teams to deliver consistent results.
Overview
9
9
years of professional experience
Work History
Certified Trainer/Bartender
Upward Projects
05.2021 - Current
- Supported daily operations by following schedules, procedures, and service timelines in a high-volume environment
- Assisted with coordination of staff coverage and workflow to ensure smooth guest service
- Communicated consistently with team members and management to support service flow and address guest needs
- Executed operational updates and service standards as directed to maintain consistency and quality
- Assisted with onboarding and training of new team members by demonstrating procedures and supporting scheduled training shifts
- Maintained accurate service and training documentation as required by leadership
- Identified service delays or guest concerns and escalated issues appropriately to support resolution
Certified Trainer
Fox Concepts Restaurant
07.2017 - 05.2021
- Supported onboarding and training schedules by assisting with coordination of new hire shifts and training timelines
- Delivered hands-on training by demonstrating procedures, service standards, and operational expectations
- Followed structured training plans and materials to ensure consistency across team members
- Observed trainee progress and communicated feedback to leadership as requested
- Assisted with tracking training completion and required documentation
- Provided day-to-day support to new team members to help reinforce processes and service flow
- Helped implement updated procedures or standards during training periods
Education
Bachelor of Science - Exercise Science And Nutrition
Grand Canyon University
Phoenix, AZ05-2028
Bachelor of Science - Exercise Science And Nutrition
Grand Canyon University
Phoenix, AZ05-2028
Skills
- Clear and effective communication
- Hospitality and accommodation
- Marketing and sales experience
- Time Management
- Efficient and Proactive
- Problem Solving
Timeline
Certified Trainer/Bartender
Upward Projects
05.2021 - Current
Certified Trainer
Fox Concepts Restaurant
07.2017 - 05.2021
Bachelor of Science - Exercise Science And Nutrition
Grand Canyon University
Bachelor of Science - Exercise Science And Nutrition
Grand Canyon University