Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Vusal Abdulalyev

Vusal Abdulalyev

Baku

Summary

Polite and professional MT successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level MT position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Positive Call Center

Turkish Airlines
12.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Braindom's NTF Discord Server

Moderator
02.2021 - 09.2022
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Created cappuccinos, iced coffees, teas and lattes for customers.
  • Operated cash registers to process cash, credit and debit transactions.
  • Served customers by preparing food trays for consumption and packaging up takeout orders.

Elticaret Onlayn Alqı-satqı

Elticaret
09.2016 - 05.2017
  • Monitored and updated claims status in claims processing system.
  • Identified and resolved discrepancies between patient information and claims data.

Education

Ph.D. - Sports Teaching

Azerbaijan State Physical Culture Academy
Baku, Azerbaijan
07.2028

Bachelor of Science - Political Economy

Baku Business University
Baku, Azerbaijan
07.2019

High School Diploma -

Gymnasium of Foreign Languages
Baku, Azerbaijan
05.2016

Skills

  • Order and Refund Processing
  • Charitable Donations
  • Investigate Claims
  • Online Systems
  • Document Control
  • Team Development
  • Minute Taking
  • Professional Telephone Demeanor
  • Grammar
  • Active Listening

Certification

  • Certified IT Development , High Result Academy - Full stack(frontend and backend programming)

Additional Information

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.

Languages

Azerbaijani
Native language
Russian
Proficient
C2
Turkish
Advanced
C1
English
Intermediate
B1

Timeline

Positive Call Center

Turkish Airlines
12.2022 - Current

Braindom's NTF Discord Server

Moderator
02.2021 - 09.2022

Elticaret Onlayn Alqı-satqı

Elticaret
09.2016 - 05.2017

Ph.D. - Sports Teaching

Azerbaijan State Physical Culture Academy

Bachelor of Science - Political Economy

Baku Business University

High School Diploma -

Gymnasium of Foreign Languages
Vusal Abdulalyev