Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vyctoria Babcock

Laveen

Summary

Dynamic Claims Review Specialist with proven expertise at DoorDash in data compilation and quality assurance. Recognized for enhancing team communication and achieving daily case goals through effective workflow management. Proficient in medical terminology and ICD-10 coding, complemented by strong interpersonal skills and a commitment to excellence in customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CLAIMS REVIEW SPECIALIST - REMOTE

DoorDash
03.2023 - Current
  • Evaluate identity verification appeals and disputes, ensuring adherence to established guidelines.
  • Upheld quality and consistency in all account notes across the team.
  • Supported Team Lead by facilitating training sessions through Zoom.
  • Successfully met specific case goals on a daily basis through efficient workflow management.
  • Enhanced communication between leads and teammates, fostering a collaborative environment.
  • Assisted colleagues with inquiries and concerns using Slack App for quick resolutions.
  • Performed live case audits for new hires, reinforcing training effectiveness.
  • Compiled data for significant projects, aiding strategic planning efforts.

MEDICAL SCRIBE

Scribe-X LLC & ScribeAmerica- Arizona General Hospital
03.2022 - 03.2023
  • Transcribed information during clinical visits, both in person and remotely.
  • Obtained and transferred written medical notes to electronic health records.
  • Ensured consistency and quality in maintaining patient records.
  • Provided advanced support to providers by documenting phone calls and alerting on report completions.
  • Accompanied healthcare providers into patient rooms to accurately document evaluations and findings.
  • Prepared follow-up care plans as directed by providers.
  • Placed lab and imaging orders to facilitate patient care.

ADMITTING REGISTRAR

St. Luke’s Hospital
02.2020 - 03.2021
  • Collected and processed patient registration paperwork with a focus on efficiency and accuracy.
  • Ensured high-quality data entry into patient registry by abstracting information from records.
  • Verified insurance information and managed co-pay collection during registration.
  • Responded to calls, transferring inquiries and addressing general questions about emergency department services.
  • Maintained consistency in the registration database and overall quality of patient records.

CHIROPRATIC ASSISTANT

Backfit Health and Spine & North Mesa Chiropractic
07.2019 - 02.2020
  • Conducted patient assessments and entered data, including ICD-10 coding and medical note reviews.
  • Prepared patients for x-rays and recorded vital signs, including BPM, blood pressure, and pulse.
  • Executed initial exams and established individualized therapies such as traction tables and ultrasound.
  • Scheduled appointments, directed phone calls, and supported administrative staff with accurate patient files.
  • Provided facility tours to prospective clients and prepared examination rooms between appointments.
  • Reviewed patient records and financial information to ensure compliance with consent forms.
  • Coordinated marketing events in collaboration with management to enhance community outreach.

SWIM INSTRUCTOR

EVO Swim Schools
05.2019 - 07.2019
  • Conducted classes for four children aged one to fifteen, focusing on individualized instruction.
  • Ensured safety and security of pool environment through proactive lifeguarding measures.
  • Implemented and enforced rules, policies, and procedures to promote a safe atmosphere.
  • Managed check-in and check-out processes for students, ensuring accurate records.
  • Awarded certificates to students upon successful completion of courses, celebrating accomplishments.

LEAD ASSOCIATE

DESERET INDUSTRIES
04.2017 - 05.2018
  • Supervised team of six associates, ensuring efficient cashiering and merchandising operations.
    Reconciled team members' registers daily to maintain accuracy in financial transactions.
    Facilitated smooth transactions while resolving customer concerns effectively.
    Managed incoming phone calls, providing direction and taking messages as needed.

Education

High School -

Madison High School
Rexburg, ID
05.2018

Chandler Gilbert Community College
Chandler, AZ

Skills

  • Data entry and abstraction
  • Software applications proficiency
  • Microsoft Office expertise
  • Self-motivation
  • Achievement orientation
  • Customer service excellence
  • Interpersonal communication skills
  • Medical terminology knowledge
  • ICD-10 coding proficiency
  • Data compilation and analysis
  • Quality assurance practices
  • Document accuracy assurance
  • Workflow management strategies
  • Case evaluation techniques
  • Medical transcription skills

Certification

  • Certified Chiropractic Assistant
  • CPR Certified
  • Certified Medical Scribe

Timeline

CLAIMS REVIEW SPECIALIST - REMOTE

DoorDash
03.2023 - Current

MEDICAL SCRIBE

Scribe-X LLC & ScribeAmerica- Arizona General Hospital
03.2022 - 03.2023

ADMITTING REGISTRAR

St. Luke’s Hospital
02.2020 - 03.2021

CHIROPRATIC ASSISTANT

Backfit Health and Spine & North Mesa Chiropractic
07.2019 - 02.2020

SWIM INSTRUCTOR

EVO Swim Schools
05.2019 - 07.2019

LEAD ASSOCIATE

DESERET INDUSTRIES
04.2017 - 05.2018

High School -

Madison High School

Chandler Gilbert Community College

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