Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Waad Alnaqpy

Waad Alnaqpy

Abu Dhabi

Summary

Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Overview

11
11
years of professional experience

Work History

Teller

NBD Bank
01.2024 - Current
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Monitored and verified suspicious activity on customer accounts.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Secretary

Dorsch Gruppe DC
12.2022 - 01.2024
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Screened visitors and issued badges to maintain safety and security.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Phone Banking Officer

Rak Bank
12.2012 - 07.2014
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Created and implemented strategic trading approaches.

Education

GED -

Hbmsu
Dubai, United Arab Emirates
05.2026

Skills

  • Excellent time management skills
  • Quality Control
  • Fraud Detection Proficiency
  • Payment Processing
  • Information Processing
  • Product and Service Sales
  • Bill Payment Receipt
  • Sorting and Filing
  • Account Security
  • Customer Relationship Building

Languages

English
Intermediate (B1)

Timeline

Teller

NBD Bank
01.2024 - Current

Secretary

Dorsch Gruppe DC
12.2022 - 01.2024

Phone Banking Officer

Rak Bank
12.2012 - 07.2014

GED -

Hbmsu
Waad Alnaqpy