Wafa Yousef Moura
Al Ain City
Summary
Experienced healthcare professional dedicated to nursing leadership, driving positive patient outcomes and elevating staff performance. Recognized for optimizing operational efficiencies and implementing industry best practices. Dependable team collaborator, committed to achieving results and adept at adapting to the ever-changing healthcare landscape.
Overview
20
20
years of professional experience
Work History
Acting Director of Nursing
Al Ain Region Burjeel Hospitals
11.2024 - Current
- Overseeing the nursing Operation of Burjeel Royal Hospital , Burjeel Royal Asharej Hospital, Burjeel Day Surgery Center - Barari & Burjeel Medical Center - Barari.
- Enhanced patient care by overseeing nursing staff operations.
- Improved healthcare delivery through strategic planning and resource allocation.
- Directed implementation of patient safety protocols to ensure compliance.
- Spearheaded nursing education programs to foster professional development and team competency.
- Optimized nursing workflows for better efficiency and patient outcomes.
- Managed nursing teams to elevate standards of care and compliance.
- Bolstered staff morale with effective leadership and conflict resolution.
- Strengthened interdepartmental communication for enhanced care coordination.
- Developed policies to improve patient care and adhere to regulatory standards.
- Guided nursing teams to achieve high-quality patient care.
- Enhanced nursing operations by implementing evidence-based practices.
- Directed recruitment and retention strategies to build a skilled nursing workforce.
- Elevated patient satisfaction by addressing concerns and improving service delivery.
- Coordinated multidisciplinary teams to support patient-centered care.
- Improved healthcare outcomes with strategic oversight of nursing activities.
- Implemented quality improvement initiatives to drive excellence in nursing care.
- Fostered a collaborative environment to enhance team communication and performance.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Assistant Director of Nursing Services
Burjeel Royal Asharej / Barari Medical Center and Burjeel Day Surgery Center
08.2023 - 11.2024
- Streamlined nursing department operations to improve efficiency and reduce overall costs without compromising patient care standards.
- Developed effective communication strategies that enhanced nursing staff engagement and morale, fostering a positive work culture centered on teamwork and shared accountability.
- Championed patient safety initiatives that led to measurable improvements in incident reporting and risk management processes.
- Played an instrumental role in achieving accreditation from relevant health organizations by demonstrating adherence to established clinical practice standards.
- Ensured compliance with healthcare regulations by conducting regular audits, updating policies, and addressing areas for improvement.
- Developed key performance indicators to monitor nursing department performance and identify areas for improvement consistently.
- Established mechanisms for continuous quality improvement within the nursing department through robust data collection, monitoring, evaluation efforts focused on targeted outcomes measures.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Senior Charge Nurse (Unit Manager) for Oncology Infusion Center and Radiation Oncology Unit
Tawam Hospital
11.2017 - 09.2021
- Oncology Infusion Center consists from 11 examination rooms, 31 treatment's chairs and beds, 1 procedure room, Satellite lab and Pharmacy
- Participate in the planning and opening the new Oncology Infusion Center ‑ 2021
- Work with the oncology team to develop new patient flow for the oncology Infusion Center
- Participate in conducting one cost effective project by shifting the chemotherapy treatments from inpatient to outpatient setting
- Work with the infection Control Department to develop a flow chart for the COVID ‑19 Positive patients in the oncology department
- Improve staff education on Oncology services
- Build oncology course to recruit specialty nurses and address short staff and support for non‑oncology nurses (initiated in May 2017)
- Conduct two Oncology Nursing Research per Year
- Participate on organizing two local nursing conferences per year, the haematology conference done in April 2018 and the emirates Oncology Conference in November 2019
- Improve patient and Family Education (PFE) Program on Oncology Service by reviewing and introducing more than 100 patient and family education materials using international evidence based resources
- Participate in number of oncology Nursing Research from 2017 ‑ 2020 such as: Assessing the Patient Education needs of Thalassemia Patients taking Iron chelating factors, Experience of Tawam hospital adult haematology/oncology department in the UAE, Improve Patients Adherence to Oral Cancer Treatment in a tertiary hospital in the UAE, Distress in cancer patients Tawam hospital experience in the UAE, A pilot study to assess the validity and reliability of the immunotherapy adverse event tracker at tertiary hospital in the UAE, Nutritional Management of Cancer Patients Tawam Hospital experience
- Introduce the Oncology Nurse Triage Program at Tawam Hospital in July 2018
- Introduce the oncology Nurse Navigator program at Tawam Hospital -2018
- Led the Nursing team in the preparation for introducing the Oncology electronic module between 2019‑2021
- Lead the Oncology Outpatient nursing team in the preparation of JCIA clinical care Program accreditation for the oncology services at Tawam hospital in 2017 & 2021
- Member of the oncology SEHA nursing advisory group
- Member of the scientific committee of Nursing Session in the Emirates Oncology Conference 2019 ‑ 2021
- Leading the nursing team at Tawam Hospital in the SQE chapter for the JCIA preparation
- Work with the nursing workforce committee to develop and implement new vacation planner template to standardize the annual leave process in the nursing Department at Tawam hospital
- Work with nursing Management team to standardize the overtime management process in the Nursing Department and decrease the overtime utilization to the minimum
- Plan, direct & monitor nursing activities in the Outpatient Oncology Areas
- Supervise the nurses in performing regular duties in Unit
- Ensures the completion of all nursing documents in unit
- Ensures that orientation & in service teaching & training program is conducted for the new & existing nursing staff
- Takes rounds in the Outpatient Oncology Areas regularly & patients feedback on quality of nursing care provided
- Develop, implement, monitor & improve nursing quality indicators for Outpatient Oncology Areas
- Provide evaluation, direction and guidance in the proper selection, use, care and control of material resources in the Outpatient Oncology Areas
- Appraises quality and effectiveness of material and equipment used in Outpatient Oncology Areas and collaborate with appropriate departments to assist with vendor selection and feedback on performance
- Identify& present the nursing services requirements, challenges and problems to the Assistant Director of Nursing concerning Outpatient Oncology Areas
- Updates job knowledge by participating in educational opportunities, reviewing professional publications, maintaining personal networks, and participating in professional organizations
- Provide direction, motivation and leadership to the nurses
- Encourage the nurses for superior performance on the job, raise moral & increase productivity
- Conduct the Annual Performance doe all the staff in the unit
Acting Senior Charge Nurse (Unit Manager) for Oncology Infusion Center and Radiation Oncology Unit
Tawam Hospital
02.2014 - 11.2017
- Effective and efficient management skills of staffing resources developed
- Supervision of staff in the delivery of care; undertake clinical duties at least once per week
- Development and implementation of policy and procedure guidelines
- Promotion and maintenance of effective communication within the unit
- Participation in the recruitment of nursing staff for the Oncology department
- Completion of staff performance appraisals (I Perform) maintained
- Experience in the audit process for monitoring and reviewing of nursing quality and evidence based practice gained
- Establishment of unit‑based clinical education programs
- Networking and raising of public awareness with regards the outpatient Oncology areas
- Develop a float process between all the oncology outpatient areas to decrease the overtime hours and also introduce the cross training between the staff in all the areas
- Managing the scheduling and the Kronos system
- Leading the outpatient oncology team in hospital outpatient task force to achieve all the SEHA outpatient KPIs
- The main focus for the last year was to improve the patient access to our Clinics
- The 3rd
- Available appointment for oncology Clinics, ROU is only ONE day
- Contributed to the successful Joint Commission Accreditation survey of Tawam Hospital in 2015
- Leading the Oncology Nursing Research in the unit in order to improve the oncology Patient’s compliance with Oral Chemotherapy drugs in the Oncology Clinic
- Participated in developing the new plan for the new Oncology Clinic and Infusion Centre and also in completing the new process mapping for the patient flow for the new project
Charge Nurse - Oncology Infusion Center
Tawam Hospital
08.2013 - 02.2014
- Leadership/Organization skills maintained as I practiced autonomously, making evidence based nursing decisions about patient care and the treatment of chemotherapy side effects, both physical and psychological, referring to the multidisciplinary team when necessary
- Leadership/managerial experience maintained and substantially increased, as I was responsible for the overseeing of the clinics, involving staff in decision making and encouraging active participation in the day‑to‑day functioning of the clinics
- Education of both patient and family related to chemotherapy, its side effects and the management
- Compilation of daily statistics – submitted to the Nurse Manager on a monthly basis
- Was an active, motivated education link nurse team leader striving to assist my colleagues in achieving our goals and objectives and continually seeking ways to improve our standard of nursing care and patient safety
- Work with all the multidisciplinary team on the Oncology Clinic Including the physicians, pharmacists, pt
- Experience officers and the nursing team on the clinic to improve the patient flow, patient satisfaction and keep the patient waiting time with SEHA KPI (85% of the patient on the clinic seen within 45 min)
Acting Charge Nurse - Oncology Infusion Center
Tawam Hospital
10.2011 - 08.2013
- Compilation of daily clinic statistics ‑ submitted to the Nurse Manager on a monthly basis
- Participating in developing new process mapping for patient flow in the oncology clinic
- Participating in improving the patient waiting time KPI in the oncology clinic starting from January 2013
- Waiting time was improved from 58% to 81% of our patients are seen within 45 min by 1st week of May 2013
- Managing the appointment system on the oncology clinic starting from January 2013
- Managing all the conflicts on the oncology clinic between nursing team and other departments
- Takes rounds in the Outpatient Oncology Areas regularly & patient’s feedback on quality of nursing care provide
- Develop Unit Based Education program for the oncology clinic and infusion Centre
- Developing a Handover sheet for the infusion center to improve the communication between the nursing team in 2012
- Developing an environmental check list for all the Oncology Clinic and Infusion Centre team to provide safe environment on the unit
- Participate on the chemotherapy project on the oncology department by developing new criteria for proper labeling of the chemotherapy orders on the infusion Centre
- Participate in patient and family education program for the oncology patients at Tawam hospital through: preparing power point presentation for breast cancer patients being the educational link nurse for the outpatient oncology department, being the responsible for ordering and organizing all the printed educational material for the unit, participating in educating the oncology outliers by visiting all the patients that been admitted in non‑oncology units
Staff Nurse - Radiation Oncology & Oncology Infusion Center
Tawam Hospital
04.2006 - 10.2011
- Provide good quality of care to all the oncology patients in the unit
- Administer the chemotherapy agents and the related medication in high standards and according to hospital policy
- Administer all the blood components in high standards and according to hospital policy
- Monitor, observe and document all the adverse reaction for the chemotherapy agents
- Complete all the necessary competencies in order to provide safe practice to our patients
- Help in orienting the new staff members to the unit
- Updates job knowledge by participating in educational opportunities, reviewing professional publications, maintaining personal networks, and participating in professional organizations
- Patient and family education related to chemotherapy, radiotherapy and the recognition and management of possible side effects
- Accessing and care of central venous lines and devices
- Leadership experience maintained by undertaking the role of team leader on a regular basis
Graduate Nurse Trainee - Medical Unit
Tawam Hospital
07.2005 - 04.2006
- I joined Tawam hospital in July 2005 as a graduate Nurse Trainee on Medical 2 unit
- The unit consists from 42 beds and it’s for medical cases and mainly for cardiac patients
- I worked under the supervision of the registered nurses during this period
- It was a great learning opportunity to deal with different type of diagnosis and to practice all the fundamental of nursing during that period
- I practice all the theoretical aspects of nursing procedure under the supervision of the registered nurses on the unit such as physical assessment, medication administration, blood transfusion
Education
Bachelor of Nursing -
University of Wollongong Australia
Dubai, UAE06-2025
Master of Science - Healthcare Administration
University of Atlanta
10.2012
Diploma - Nursing
Al-Ain Institute of Nursing
Al Ain, UAE07.2004
Skills
- Patient care management
- Team leadership
- Nursing operations
- Healthcare compliance
- Staff development
- Staff recruitment
- Change management
- Conflict resolution
- Process optimization
- Interdisciplinary collaboration
- Resource allocation
Conferencescourses
- 10th SEHA International Nursing, Midwifery and Allied Health Conference 2024
- 2nd International NURSING , Midwifery & Allied Health Congress 2023
- Emirates Oncology Conference, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
- Emirates Hematology Conference, 2016, 2017, 2018, 2019, 2021
- Rectal Cancer Management, 02/01/21
- Prostate Cancer Management, 01/01/21
- Breast Cancer Management, 02/01/21
- Cervix Cancer Management, 02/01/21
- Colon Cancer Management, 02/01/21
- Lung Cancer Management, 02/01/21
- Compliance and Ethics course, 12/01/20
- Excellence of Oncology Care Conference, 10/01/20
- SEHA Nursing and Midwifery Conference, 09/01/19
- Basic Life Support Re-certification, 02/01/20 - 02/28/22
- Essential Skills for Emerging Nurse Managers, 04/14/17 - 04/15/17
- Arab Health, Oncology Workshop, 01/29/17
- Think Positive workshop, 11/01/15
- Chemotherapy & Biotherapy course by ONS, 11/01/14
- Developing evidence based skills course by ONS, 06/01/11
- Chemotherapy induced nausea and vomiting by ONS, 06/01/11
- Nursing Oncology Course (Tawam hospital), 09/01/09
Nursinglicense
GN 8157, 08/31/25
Timeline
Acting Director of Nursing
Al Ain Region Burjeel Hospitals
11.2024 - Current
Assistant Director of Nursing Services
Burjeel Royal Asharej / Barari Medical Center and Burjeel Day Surgery Center
08.2023 - 11.2024
Senior Charge Nurse (Unit Manager) for Oncology Infusion Center and Radiation Oncology Unit
Tawam Hospital
11.2017 - 09.2021
Acting Senior Charge Nurse (Unit Manager) for Oncology Infusion Center and Radiation Oncology Unit
Tawam Hospital
02.2014 - 11.2017
Charge Nurse - Oncology Infusion Center
Tawam Hospital
08.2013 - 02.2014
Acting Charge Nurse - Oncology Infusion Center
Tawam Hospital
10.2011 - 08.2013
Staff Nurse - Radiation Oncology & Oncology Infusion Center
Tawam Hospital
04.2006 - 10.2011
Graduate Nurse Trainee - Medical Unit
Tawam Hospital
07.2005 - 04.2006
Master of Science - Healthcare Administration
University of Atlanta
Diploma - Nursing
Al-Ain Institute of Nursing
Bachelor of Nursing -
University of Wollongong Australia
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