Waleed Haidar
Abu Dhabi
Summary
Results-oriented logistics expert with a wealth of experience in spare parts operations and supply chain optimization. Committed to enhancing efficiency in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Logistics Controller
MDX Technology Solutions ME L.L.C
12.2019 - Current
- Ensured smooth order flow for all the orders by monitoring delivery processes
- Prepared delivery notes and shipping documents as per LC requirements
- Secured required permits for the customs Authority
- Reduced costs by as much as possible by negotiating and evaluating vendor spare parts quotes
- Enhanced sales efficiency by assisting partners in procuring pricing for all requested quotations.
- Managed spare parts for all the SLA calls in ME region
- Improved lead times by coordinating warehouse activities for all daily shipments.
- Controlled stock levels by monitoring all inventory items using software.
- Maintained customer satisfaction by offering alternatives of requested spares.
- Expedited invoice processing by attesting and coordinating freight payments.
Customer Service Logistics
Life Diagnostics Center
05.2021 - 12.2021
- Improved customer satisfaction by 30% by providing accurate answers to queries and concerns.
- Resolved 100% customer issues promptly by assisting with information requests and complaints.
- Coordinated 50 home visits daily by scheduling drivers effectively.
- Maintained inventory accuracy by ensuring optimal levels of medical stocks and lab kits.
- Processed orders monthly by efficiently maintaining GRN records.
- Facilitated operations by supplying essential materials to 5 departments.
Customer Service Operator
Italian Embassy, Khartoum-Sudan
08.2016 - 11.2019
- Handled inbound calls, resolving 70% of inquiries efficiently.
- Coordinated visa appointments, enhancing applicant satisfaction.
- Maintained optimal inventory levels for seamless operations.
- Organized embassy events, ensuring successful and smooth logistics.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Logistics Coordinator
DAL FOOD Organization
07.2011 - 08.2016
- Enhanced supply chain efficiency by monitoring all logistics processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Strengthened inventory systems to meet and exceed supply demands.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Education
Bachelor of Science - Science
University of Khartoum
Sudan11-2008
Skills
- Communication
- Time Management
- Teamwork and Collaboration
- Order processing
- Delivery Coordination
- Service Level
- Oracle
- Negotiation
- Inventory Control
- Invoicing and shipping documentation
Certification
- Integrated QHSE management System
- Excel For Job.
Timeline
Customer Service Logistics
Life Diagnostics Center
05.2021 - 12.2021
Logistics Controller
MDX Technology Solutions ME L.L.C
12.2019 - Current
Customer Service Operator
Italian Embassy, Khartoum-Sudan
08.2016 - 11.2019
Logistics Coordinator
DAL FOOD Organization
07.2011 - 08.2016
- Integrated QHSE management System
- Excel For Job.
Bachelor of Science - Science
University of Khartoum
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