WALTER CROSS
Phoenix
Summary
Adaptable and empathetic professional with experience in client support, crisis response, and customer service. Skilled in needs assessment, clear communication, and maintaining accurate records, with a strong focus on building trust, and resolving issues efficiently. Proven ability to enhance experiences for both clients and team members by fostering supportive environments, ensuring safety and compliance, and delivering personalized service with professionalism and care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Purpose Healing Center
Phoenix
01.2024 - 04.2025
- Conducted searches of clients upon return to facility.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Contacted patients' relatives to coordinate family visits and conferences.
- Participated in weekly case management meetings to discuss individualized treatment plans for each client and patient.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Maintained accurate documentation of patient progress and treatments received.
House Manager
Mandalay Recovery Village
Phoeix
10.2022 - 03.2024
- Cultivate understanding within the community by leading discussions and interactive experiences.
- Enforced house rules and administered urinalysis procedures.
- Facilitate thorough interview processes to verify applicants' compliance with Mandalay’s guidelines.
Assistant Program Coordinator
Crossroads Inc.
Phoenix
10.2021 - 03.2024
- Enhanced job performance by aiding night managers with necessary training.
- Monitored and audited medication self-administration logs.
- Resolved resident concerns regarding fees, conflicts, and program specifications.
- Organized walkthroughs for referring organizations and prospective tenants.
BHT Residential Manager
Crossroads Inc.
Phoenix
08.2021 - 01.2024
- Maintained resident files effectively while overseeing fee collection process.
- Oversaw office operations, managed incoming calls and emails, handled mail efficiently.
- Maintained cleanliness and safety in residential living spaces to promote health and privacy.
Education
GED -
Greenville FCI
Greenville, ILSkills
- Patient assessment
- Behavioral observation
- Crisis intervention
- Medication management
- Documentation maintenance
- Family communication
- Time management
- Regulatory compliance
- Record keeping
- Community outreach
- De-escalation techniques
- Rounds management
- Community resource navigation
- Lead activities
- First Aid/CPR
- Patient advocacy
- Time management abilities
- Detail-orientated
- Excellent communication
- Treatment Planning
Certification
- Peer Support Specialist
- TB Test Certified
- CPR Certify
- Narcan Administration Certification
- Fingerprint Clearance Card
- BHT & Group Facilitator
References
- William D. Copeland, Clinical Coordinator, William.copeland@thecrossroadsinc.org, (602) 279-2585, (602) 531-9140
- Katie Johnson, House Manager & Supervisor, Mandalay Village, Mandalayvillage@cox.net, (602) 266-2151, (480) 667-9488
- Justin Lentz, Program Coordinator & Supervisor, Crossroads, Inc., (602) 303-5754
- Greg Halvorson, Former Supervisor, Crossroads, Inc., (602) 541-3861
- Nick Anderson, Sponsor, (602) 554-4118
Timeline
Behavioral Health Technician
Purpose Healing Center
01.2024 - 04.2025
House Manager
Mandalay Recovery Village
10.2022 - 03.2024
Assistant Program Coordinator
Crossroads Inc.
10.2021 - 03.2024
BHT Residential Manager
Crossroads Inc.
08.2021 - 01.2024
GED -
Greenville FCI
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