Wendell Gibson
Tempe
Summary
Proven leader and effective communicator, adept in problem-solving and critical thinking, significantly enhanced customer satisfaction at Trane Technologies. Skilled in computer applications and fostering teamwork, consistently exceeded performance targets. Demonstrates a commitment to excellence and a positive attitude, driving efficiency and productivity across diverse teams.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AVTO-TRT
ICONMA
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Room Clerk/ Inventory Specialist
RS Intergrated Supply
12.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Optimized office space usage, arranging workstations to maximize productivity.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Customer Service Delivery Relations
Trane Technologies
06.2016 - 07.2021
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Maintained detailed records of customer interactions, tracking progress towards resolution and identifying trends for process improvements.
- Coordinated with other departments to ensure seamless service delivery across all channels of communication.
- Exceeded performance targets consistently, demonstrating exceptional skills in communication, problem-solving, and overall customer satisfaction.
- Managed a high volume of inbound calls, maintaining professionalism under pressure to resolve customer inquiries effectively.
- Streamlined customer service processes for increased efficiency and reduced wait times.
- Successfully managed challenging situations while maintaining a calm demeanor, exemplifying the company''s dedication to excellent service.
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
- Collaborated with team members to identify areas of improvement in service delivery, resulting in higher customer retention rates.
- Developed strong relationships with clients through proactive communication and timely follow-ups, resulting in increased loyalty and repeat business.
- Quickly resolved escalated cases by communicating directly with customers, demonstrating an unwavering commitment to their satisfaction.
- Maintained a high level of product knowledge by participating in regular training sessions, ensuring accurate and efficient support for customers.
Warehouse Lead
Williams Equipment & Supply
02.2011 - 05.2016
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Monitored performance and safety practices of Number-person warehouse staff.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
Education
NA - Computer And Information Sciences
Bossier Parish Community College
Bossier City, LAGED -
Harris Stowe State College
St Louis, MO08.1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Problem resolution
- Decision-making
- Organization and time management
- Active listening
- Computer skills
- Verbal communication
Accomplishments
AVTO supervised trainer
- Achieved Result through effectively helping with Task.
- Warehouse Lead
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
AVTO Supervised Trainer
PIT certified
Timeline
AVTO-TRT
ICONMA
04.2023 - Current
Store Room Clerk/ Inventory Specialist
RS Intergrated Supply
12.2022 - Current
Customer Service Delivery Relations
Trane Technologies
06.2016 - 07.2021
Warehouse Lead
Williams Equipment & Supply
02.2011 - 05.2016
NA - Computer And Information Sciences
Bossier Parish Community College
GED -
Harris Stowe State College
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