Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Flores

Gilbert

Summary

Dedicated Customer Service Representative with a proven track record of resolving inquiries and enhancing client experiences. Skilled in active listening, critical thinking, and data entry, ensuring high satisfaction and efficient service delivery.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Sonora Quest Laboratories
Phoenix, AZ
09.2016 - 06.2026
  • Managed complex customer issues, providing tailored solutions to enhance client experience.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
  • Collaborated with cross-functional teams to streamline service processes and improve response times.
  • Trained new staff on customer service protocols, promoting knowledge sharing and best practices.

Healthcare Customer Service Representative

Medix Staffing
Chandler, AZ
03.2016 - 09.2016
  • Resolved customer inquiries regarding insurance coverage and billing with accuracy and professionalism.
  • Facilitated communication between patients and healthcare providers to ensure optimal service delivery.
  • Managed patient records using Electronic Health Record (EHR) systems, ensuring data integrity and confidentiality.
  • Trained new team members on customer service protocols, improving onboarding efficiency and team performance.

Education

Associate of Science -

Evergreen Valley College
San Jose, CA

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Active listening
  • Conflict resolution
  • Relationship building
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Sonora Quest Laboratories
09.2016 - 06.2026

Healthcare Customer Service Representative

Medix Staffing
03.2016 - 09.2016

Associate of Science -

Evergreen Valley College
Wendy Flores