Wendy Martinez
Goodyear
Summary
Dedicated and results-oriented professional with extensive experience in team leadership, guest engagement, and payroll processing. Proven ability to build a guest-first team culture, manage retail operations, and provide exceptional customer service. Strong background in bookkeeping and payroll management, along with expertise in graphic design and e-commerce.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Sspecialist
U.S. Bank
Remote
07.2025 - Current
- Delivered exceptional customer service by resolving complex inquiries and issues efficiently.
- Collaborated with cross-functional teams to enhance customer engagement strategies and improve satisfaction rates.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Mentored new team members on best practices for customer interaction and problem resolution techniques.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
- Streamlined customer service processes, resulting in more timely and accurate support.
Team Leader - Service & Engagement
Target
Goodyear, AZ
02.2022 - Current
- Supervised and motivated team members to achieve daily sales goals and improve overall store performance
- Provided excellent customer service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience
- Managed daily operations, including stock replenishment, merchandise presentation, and ensuring sales floor standards
- Trained, mentored, and evaluated team members to foster professional development and enhance team productivity
- Coordinated team schedules, delegated tasks, and ensured efficient coverage during shifts
- Ensured compliance with company policies, safety standards, and loss prevention procedures
- Supported inventory management activities, including receiving shipments, conducting stock counts, and organizing backroom stock
- Assisted in visual merchandising to maintain attractive product displays aligned with brand standards
- Participated in opening and closing procedures, including cash handling and store security checks
- Collaborated with management to implement sales strategies and promotional initiatives
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Monitored team performance and provided feedback to improve service quality and operational efficiency
- Ensured cleanliness and organization of the store environment to promote safety and a welcoming atmosphere
Owner
Art By PrimoWendy LLC
04.2020 - 05.2022
- Established an LLC to sell products on Etsy during the quarantine as a form of income
- Designed graphics for print-on-demand products and managed e-commerce websites
- Handled all sales and customer service inquiries across multiple online platforms
- Marketed products through social media channels, driving brand awareness and sales
- Managed bookkeeping and financial records for the LLC
- Location
Education
GED -
Long Beach Adult Education
Long Beach, CASkills
- Bookkeeping
- CPR
- ECommerce
- IRIS
- Microsoft Office
- Microsoft Power Point
Certification
- Article 9 certification
- Cpr
- Fingerprint clearance card
- First aid certified
LANGUAGES
English
Advanced
Accomplishments
- Sales Growth Achievement: Increased store sales by 15% within 6 months.
- Team Training Success: Trained 20 team members, improving productivity by 30%.
- Online Sales Milestone: Handled $500,000 in online sales over two years.
- Customer Service Excellence: Achieved 98% customer satisfaction rate through prompt issue resolution.
Timeline
Customer Experience Sspecialist
U.S. Bank
07.2025 - Current
Team Leader - Service & Engagement
Target
02.2022 - Current
Owner
Art By PrimoWendy LLC
04.2020 - 05.2022
GED -
Long Beach Adult Education