Wendy Reiner
Tucson
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Signing Agent / Notary Public
Mobile Notary Tucson LLC
10.2020 - Current
- Checked documents and identifying credentials for all parties
- Supported timely and accurate administrative task completion
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity
- Administered oath to document signers to obtain affirmation of truth
- Assisted in proper processing of up to 120 bookings monthly, encompassing multiple representatives.
- Documented transactions in notary journal to maintained permanent records.
Care Coordinator
Casa De La Luz
12.2023 - 07.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
Data Entry Clerk
Randstad
03.2023 - 10.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Sector Commander
Civil Air Patrol-AZ Wing
02.2021 - 12.2022
- Coached Squadron Commanders on different techniques to use to help their squadron succeed
- Liaison between the Squadron Commanders and the
- Wing leadership team
- Maintain constant communication with the squadrons and help with problems
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Manager
J&J Monograms
05.2014 - 10.2021
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Coached new hires on company processes while managing employees to achieve maximum production
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Squadron Commander
Civil Air Patrol Squadron 334
05.2015 - 12.2020
- Oversaw the planning for cadet and senior member activities
- Created and maintained a budget for our squadron
- Approved promotions for cadets and seniors
- Educated cadets in Aerospace, Leadership, and Emergency Services
- Promoted community involvement to military organizations
Customer Service
Enterprise Holdings
07.2013 - 03.2014
- Attracts potential customers by answering product and service questions suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Contributes to team effort by accomplishing related results as needed.
Behavioral Health Technician
PSA Art Awakenings
05.2012 - 04.2013
- Provides services to Title XIX (seriously mentally ill (SMI), general mental health (GMH), general mental health 3 Wendy Reiner
- Documented behavioral incidents to keep accurate records.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Coordinated lectures and recreational activities for patients.
Admissions and Marketing Coordinator
Kindred Healthcare
10.2010 - 02.2012
- Maintain client records and other documentation according to agency standards
- Be the first point-of-contact for families, discharge planners and other new resident referral sources
- Answer their questions and give tours of the facility
- Worked with Sales and Marketing, engage in public speaking opportunities, and be involved in the community to make sure people are aware of the excellence in health care that Kindred offers
- Ensured the new patient paperwork was filled out within 48 hours.
- Developed internal and external marketing communication and collateral pieces to support localized initiatives.
- Assisted with communication strategies and implemented tactics to support business objectives.
Education
Associate of Applied Science - Business
Pima Community College
Tucson, AZSkills
- Multitasking capacity
- Notarial acts
- Case management
- Microsoft Word
- Team leadership
- Customer service expert
- Patient education
- Microsoft Excel
- Complex Problem-solving
- Customer service management
- Detail-oriented
- Document review
Certification
- Licensed Notary Public - 2019
- Licensed Insurance Agent - 2022
Timeline
Care Coordinator
Casa De La Luz
12.2023 - 07.2024
Data Entry Clerk
Randstad
03.2023 - 10.2023
Sector Commander
Civil Air Patrol-AZ Wing
02.2021 - 12.2022
Signing Agent / Notary Public
Mobile Notary Tucson LLC
10.2020 - Current
Squadron Commander
Civil Air Patrol Squadron 334
05.2015 - 12.2020
Manager
J&J Monograms
05.2014 - 10.2021
Customer Service
Enterprise Holdings
07.2013 - 03.2014
Behavioral Health Technician
PSA Art Awakenings
05.2012 - 04.2013
Admissions and Marketing Coordinator
Kindred Healthcare
10.2010 - 02.2012
- Licensed Notary Public - 2019
- Licensed Insurance Agent - 2022
Associate of Applied Science - Business
Pima Community College
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