Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Rogers

Marana

Summary

Detail-oriented administrative technician with over 15 years of experience in optimizing workflows and training new personnel. Known for strong communication skills and adaptability, resulting in enhanced client satisfaction and team performance.

Overview

35
35
years of professional experience

Work History

Administrative Technician

Alvernon Optical
Tucson
03.2010 - Current
  • Coordinated appointment schedules for clients and staff efficiently.
  • Assisted in training new administrative staff on company protocols.
  • Communicated effectively with clients regarding service inquiries and support.
  • Utilized scheduling software to streamline appointment management processes.
  • Supported the optical team with administrative tasks to enhance workflow efficiency.
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Scanned documents into electronic format for storage in shared network drive.

Server/Bartender

Old Pueblo Grill
Tucson
04.1990 - 08.2009
  • Delivered exceptional customer service in a fast-paced restaurant environment.
  • Managed food and beverage orders efficiently to ensure timely service.
  • Collaborated with kitchen staff to maintain smooth operations during peak hours.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash transactions accurately while processing guest payments promptly.

Education

Certificate - Medical Billing And Coding

Apollo College
Tucson
10-2009

Skills

  • Appointment scheduling
  • Document management
  • CRM software
  • Training new staff
  • Electronic filing
  • Customer relationship management
  • Problem solving
  • Time management

Timeline

Administrative Technician

Alvernon Optical
03.2010 - Current

Server/Bartender

Old Pueblo Grill
04.1990 - 08.2009

Certificate - Medical Billing And Coding

Apollo College

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Wendy Rogers