Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Viche

Phoenix

Summary

Accomplished and energetic supervisor with solid history of achievements in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include speaking with customers and companies, quoting selling policies and collecting payments, revising work from other staff members.

Energetic Customer Services Representative Supervisor with several years of experience supporting employees and customers. Skilled in listening to customers and resolving problems according to company policy. Supportive leader with strong interpersonal skills created positive culture for team of representatives.

Effective professional with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Collaborative approach to problem-solving results in increased customer and employee satisfaction.

Resourceful Customer Service Representative Supervisor recognized for ability to resolve customer issues efficiently, ensuring high levels of satisfaction. Possess specialized skills in conflict resolution, team leadership, and workflow management that contribute to productive and smooth operations. Excel at communication, empathy, and problem-solving, using these soft skills to foster positive interactions and build strong relationships with both customers and team members.

Overview

12
12
years of professional experience

Work History

Customer Service Representative Supervisor

Maximus Federal
Phoenix
08.2023 - 01.2025

Call center federal agency for Medicare, processed applications, data entry, guidance to customers billing details coverages information, assisted filing complaints, enrollment in medical plans, provided information and documentation

Sales, Shipping and Billing Department

Napoleon LYNX
01.2019 - 03.2023
  • Sales, phone calls, billing, and shipping department.
  • Dispatched the shipping department provided them with documents requested and scheduled truck for pickups.
  • Billing invoice all sales orders and input them in system.
  • Organize and keep all the billing of month sales.
  • Process debits and credit to accounts needed.
  • Keep record of the accounting daily to provide the correct amounts to corporate.
  • Interpreting in Spanish.

Customer Service Representative Supervisor

Rodriguez Insurance Agency
06.2013 - 04.2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain detail of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Helped customer file claims

Education

cousre - nursing

south mountain community college
10.2011

high school dipolma -

precision high school
Phoenix, AZ
05.2010

Skills

  • Customer and personal services
  • Complex problem solving
  • Excel
  • Invoicing
  • Microsoft Word
  • Training staff
  • Learning strategies
  • Active learning
  • Multi task
  • WPM 40
  • Call center experience
  • Inbound and outbound calls
  • Product knowledge
  • Skill development
  • Team coaching
  • Time management
  • Bilingual support
  • Effective communication
  • Performance metrics
  • Document management
  • Sales support
  • Conflict resolution
  • Customer relationship management
  • Training programs
  • Team leadership
  • Compliance regulations
  • Application processing
  • Billing processes
  • Data entry
  • Customer service
  • Staff monitoring
  • Issue resolution
  • Payroll administration
  • Tech support
  • Federal regulations
  • Inside sales
  • Timekeeping administration
  • Customer service analysis
  • Teamwork
  • Communication skills
  • Multitasking
  • Multitasking and organization
  • Problem-solving abilities
  • Self motivation
  • Attention to detail
  • Active listening
  • Employee supervision
  • Excellent communication
  • Phone and email etiquette
  • Problem-solving aptitude
  • Staff management
  • Motivational leadership

Timeline

Customer Service Representative Supervisor

Maximus Federal
08.2023 - 01.2025

Sales, Shipping and Billing Department

Napoleon LYNX
01.2019 - 03.2023

Customer Service Representative Supervisor

Rodriguez Insurance Agency
06.2013 - 04.2017

cousre - nursing

south mountain community college

high school dipolma -

precision high school
Wendy Viche