Wendy Zavala
Phoenix
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
7
7
years of professional experience
Work History
Wholesale Sales Representative
GAD HOME SOLUTIONS LLC
08.2022 - Current
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Utilized CRM software efficiently for tracking leads, managing pipeline activity, and reporting on key performance metrics regularly.
Costumer Service Representative
United Global Resources
03.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shift Manager
Taco Bell Restaurant
06.2018 - 05.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
NORTH HIGH SCHOOL
PHOENIX AZ 05-2020
Skills
- Strong negotiation skills
- Cash handling
- Data entry
- Supplier relationship management
- Problem resolution
- Customer Support Experience
- Complaint handling
- Microsoft Excel
- Punctual and reliable
- Handling customer complaints
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Wholesale Sales Representative
GAD HOME SOLUTIONS LLC
08.2022 - Current
Costumer Service Representative
United Global Resources
03.2021 - 05.2022
Shift Manager
Taco Bell Restaurant
06.2018 - 05.2021
High School Diploma -
NORTH HIGH SCHOOL
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