Whitney Raab
Mesa
Summary
Analytical problem solver with excellent communication skills. Conducts interviews with insureds and claimants, gathers relevant information, and documents findings. Proficient in insurance policies, practices, and standards, ensuring accurate and comprehensive documentation. Utilizes strong analytical abilities to identify and resolve complex issues efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Express Claims Associate
State Farm Insurance
11.2023 - 07.2024
- Conducted thorough investigations to validate claim details and determine appropriate coverage.
- Maintained strong working relationships with policyholders, improving overall communication during the claims process.
- Managed high volume of claim files, prioritizing tasks for timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving claim issues.
- Handled escalated customer complaints professionally, ensuring satisfactory outcomes whenever possible through effective communication skills.
- Reduced turnaround time on claim resolutions by optimizing workflows within the department.
- Liaised between policyholders and third-party providers for efficient coordination of services during the claims process.
- Ensured compliance with legal requirements, state regulations, and internal guidelines throughout the claims process.
Insurance Agent
Aflac
04.2023 - 11.2023
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Ran presentations to Business Owners/ their employees.
Relocation
06.2022 - 04.2023
Caregiving for my mother who became really sick during this time.
Consumer Loan Underwriter II
Wells Fargo
07.2021 - 06.2022
- Processed consumer loan applications, ensuring accuracy and compliance with company policies and regulatory requirements
- Studied applicant profiles and credit histories while identifying loan approval contingencies to deliver efficient pricing initiatives.
- Identified and quickly resolved complex customer and loan problems with potential to negatively impacting operations management and business direction.
- Reviewed financial statements, credit histories, income reports, and other information to make accurate determinations about loan decisions.
- Coordinated with third-party vendors to obtain necessary documentation and verifications, expediting the underwriting process for applicants.
Underwriter
CARVANA
01.2018 - 06.2021
- Conducted comprehensive risk assessments using various data sources, optimizing premium rates according to individual customer profiles.
- Increased efficiency through the implementation of automated systems that streamlined application review processes.
- Adhered to strict regulatory guidelines while underwriting policies, ensuring full compliance with state and federal laws.
- Developed strong relationships with clients by providing exceptional service and addressing inquiries professionally.
- Consistently met monthly quotas by carefully prioritizing tasks and managing time effectively.
- Continuously improved underwriting skills by participating in professional development opportunities and staying informed about industry best practices.
Education
High school diploma -
Native - Sanders Valley High School
Sanders, AZ05.2012
Skills
- Risk Analysis
- Credit Analysis
- Underwriting
- Insurance sales
- Claims associate
- Claims Processing
- Policy Interpretation
- Insurance Claims Review
- Team Collaboration
- Presentation and Salesmanship
Certification
- Property & Casualty License
- Life & Health Insurance License
- Insurance Producer License
Timeline
Express Claims Associate
State Farm Insurance
11.2023 - 07.2024
Insurance Agent
Aflac
04.2023 - 11.2023
Relocation
06.2022 - 04.2023
Consumer Loan Underwriter II
Wells Fargo
07.2021 - 06.2022
Underwriter
CARVANA
01.2018 - 06.2021
High school diploma -
Native - Sanders Valley High School
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